Kimberly Hershey

I recently held the position of Clinic Operations Manager with a Medical Assistant Certification with over 14 years of experience in the healthcare industry. I excel at working independently, swiftly, accurately, and possessing strong interpersonal communication skills, enabling me to interact with both patients and staff members effectively. I have collaborated with management to develop strategic and operational solutions for improving quality while reducing the cost of care delivered. I have experience in the rural community healthcare space with leading teams in an environment that works directly with patients to improve their health. My track record speaks for itself, but I’m yearning to take my experience and apply it to a fresh new opportunity for enormous growth.

Coordinate staff schedules, which involve task assignments, tracking time-off requests, and ensuring sufficient coverage. Participate in meetings with Senior Leadership to discuss strategic planning. Supervise inventory control procedures for all medical supplies. Efficiently address customer service concerns by promptly responding to inquiries from patients or their families professionally. Recruit, provide ongoing training, assess, and oversee clinical staff in line with organizational guidelines. Monitor clinic operations to pinpoint areas for enhancement, then create and implement strategies to boost efficiency. Introduce policy adjustments, and convey information, and procedures through organizational staff meetings. Enhance and synchronize daily operations with patient requirements based on received feedback and continuous improvement strategies. Cultivated a welcoming environment for both patients and staff daily.

Certified Medical Assistant (AAMA)

Associates of Science Degree