Kim Thompson

Experienced Technical Operations and Service Delivery Leader with a proven track record managing global provisioning teams and driving operational excellence across Latin America. Most recently served as a Manager at HCL Technologies, overseeing Verizon’s Global Provisioning operations for the LATAM region. In this role, I led a high-performing team responsible for technical validation, telecom provisioning, and circuit design—ensuring the seamless expansion and maintenance of Verizon’s global network infrastructure.

With over 20 years of progressive experience at Verizon, I’ve held multiple leadership positions spanning service delivery, project management, and network operations. I served as a Project Manager and Team Lead for the LATAM Service Delivery group, where I provided strategic direction, optimized delivery speed, and improved service quality. Earlier in my career, I worked as a Telco Provisioner, where I led a major decommissioning initiative that resulted in over $2 million in monthly cost savings.

As a subject matter expert in LATAM internet products and network provisioning, I’ve built a reputation for technical excellence, team leadership, and delivering results in high-pressure environments. I’m passionate about driving process improvement, fostering team growth, and ensuring a first-class customer experience across global enterprise and wholesale markets.