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Kila Lewis-Cox

Kila Lewis-Cox

Hospitality Reservations Professional

Customer Service / Support

Orange, Township of City of Orange, Essex

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About Kila Lewis-Cox:

Remote Reservations Specialist with 10+ years of experience in Hilton hotel operations and centralized reservations. Proven expert in OnQ and R&CC systems, guest loyalty programs, and complex booking resolution. Recognized for delivering high-quality guest experiences, resolving escalated issues, and supporting revenue goals in fast-paced, high-volume environments. Seeking a remote reservations role where technical expertise and operational leadership add immediate value.

Experience

Hospitality reservations professional with 10+ years of experience in Hilton hotel operations. Expert in OnQ, R&CC, loyalty programs, and complex reservation management, with a proven record of delivering high-quality guest service in high-volume environments.

Education

Associate's degree in business administration with a strong foundation in operations management, customer relations, and organizational leadership. Academic training emphasized business communication, problem-solving, data analysis, and service excellence—skills directly applicable to hospitality, reservations, and remote customer-focused roles.

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