
Khayrul Hassan
Construction / Facilities
About Khayrul Hassan:
Smartphone Repair & Diagnostics
• Customer Service Excellence
• Team Leadership & Staff Management
• Inventory Management
• Cash Handling & Record-Keeping
• Time Management & Multitasking
• Troubleshooting & Problem Solving
Experience
Moving Assistant
Staten Island, NY
2021 – 2022
Key Responsibilities:
• Assisted with the physical loading, unloading, and transportation of household and office items for local
and long-distance moves.
• Ensured that all items were safely packed, wrapped, and securely transported to prevent damage during
the moving process.
• Helped clients with furniture disassembly and reassembly to ensure safe and efficient moving.
• Supported the moving team with organizing and labeling boxes for easier identification and unpacking.
• Provided excellent customer service by addressing client needs and concerns throughout the moving
process.
Rana Electronics
Phone Technician
Queens, NY | February 2021 – September 2023
• Diagnosed and repaired issues with smartphones, including screen replacements, battery replacements,
and software troubleshooting.
• Delivered exceptional customer service by providing timely updates and clear explanations of the repair
process.
• Assisted in managing inventory of parts and supplies to ensure efficient operations.
• Worked with a team to meet daily repair targets and maintain a high level of customer satisfaction.
• Provided troubleshooting support for various smartphone brands, improving device performance and
longevity.
Subway
Food Service Manager
Virginia | July 2018 – January 2021
• Managed daily operations of the store, including overseeing staff, inventory, and customer service.
• Ensured compliance with food safety standards and company policies, maintaining a clean and safe
environment for both staff and customers.
• Trained and supervised a team of employees, focusing on customer service excellence and efficient food
preparation.
• Handled financial transactions, including cash management and record-keeping for daily sales.
• Developed and implemented strategies to increase sales and improve store performance, leading to a notable improvement in customer satisfaction and sales metrics.
Education
High schook diploma from Bangladesh
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