Khalid Hakim

I am a seasoned professional with years of experience in operations and project management expert administering and scaling a high-performing technology company, including long-range planning and set-up of technology infrastructure. Focused on supporting cross-functional teams to increase customer satisfaction. Extensive experience in maximizing process improvements, IT utilization, and improving organizational performance. Experienced in change management both people and IT with a focus on continual improvements. Constantly exceeding expectations by creating valuable partnerships and working comfortably with people at all levels of the organization, including stakeholders, customers, vendors, and team members. 

I am a seasoned professional with a proven track record in IT and business operations, specializing in project management within the technology sector. My expertise lies in scaling high-performing organizations, fostering cross-functional collaboration, and implementing process improvements that drive customer satisfaction and organizational success.

Throughout my career, I have consistently exceeded expectations by building strong relationships with stakeholders at all levels. I am adept at leading and mentoring teams, navigating complex projects, and ensuring seamless execution from inception to completion. My experience spans a wide range of industries, including healthcare, digital agencies, and custom software development, where I have honed my skills in strategic planning, change management, and risk mitigation.

At Baylor College of Medicine's Human Genome Sequencing Center, I spearheaded project planning and development for bioinformatics pipelines, managed technical teams, and implemented Agile methodologies for enhanced efficiency. I also played a key role in high-impact clinical informatics projects, including the All of Us Research Program and Space Omics, contributing to groundbreaking research in genomics and precision medicine.

Previously, at Softway Solutions, I held a senior leadership role overseeing IT and business operations. I was responsible for strategic technology recommendations, contract negotiations, vendor management, and cybersecurity initiatives. I also led the company's disaster preparedness efforts and implemented operational improvements that significantly boosted employee retention.

My technical skills encompass a broad spectrum, including project management tools, data analysis platforms, and cloud technologies. I am a certified Scrum Master and hold a Lean Six Sigma Yellow Belt, demonstrating my commitment to continuous learning and process optimization.

I am a highly motivated and results-oriented professional with a passion for leveraging technology to solve complex challenges. I am confident that my skills and experience would be a valuable asset to your team. I am eager to discuss how I can contribute to your organization's success.

I hold a Bachelor of Science degree in Computer Engineering Technology from the University of Houston, providing me with a strong foundation in both hardware and software principles. This educational background has been instrumental in my ability to effectively manage complex IT projects and understand the technical intricacies involved in software development and infrastructure implementation.