beBee background
Professionals
>
Benton
Kevin Dickard

Kevin Dickard

Customer Success Leader

Technology / Internet

Benton, Township of Bauxite, Saline

Social

About Kevin Dickard:

Customer Success leader with 10+ years scaling enterprise SaaS programs that consistently achieve 130%+ NRR and 98% retention. Builds high-performing teams, operational frameworks, and success playbooks that turn customer outcomes into revenue growth. Proven track record aligning CS strategy with business impact across $20M+ portfolios.

Experience

Customer Success Director with 10+ years of experience leading enterprise SaaS teams and managing the full customer lifecycle from onboarding through renewal, expansion, and upsell. Proven ability to drive customer retention and net revenue retention (NRR) across portfolios exceeding $20M ARR. Builds scalable processes, success playbooks, and cross-functional alignment to achieve measurable growth. Founded and lead the Customer Success AI Council, responsible for identifying, implementing, and driving adoption of AI tools across the CSM organization to improve productivity, automation, and customer insights. 

Education

Bachelor of Business Studies in Management from Dallas Baptist University

Professionals in the same Technology / Internet sector as Kevin Dickard

Professionals from different sectors near Benton, Township of Bauxite, Saline

Other users who are called Kevin

Jobs near Benton, Township of Bauxite, Saline

  • Work in company

    National Sales Director- Resort

    A Hiring Company

    This position is in person either in Little Rock, AR, or Plymouth Meeting PA · Own and execute the national sales strategy for the resort channel. · Lead coach and manage a team of in-house sales representatives and independent sales reps. · ...

    Little Rock, AR

    1 month ago

  • Work in company

    Sales Development Representative

    Apptegy

    We are partners dedicated to transforming how schools communicate and shape the future of education. Your work here will directly empower districts to share their stories, engage their communities, and celebrate student success. · ...

    Little Rock, AR

    3 weeks ago

  • Work in company

    Commercial Cleaning Regional Sales Director

    Jani-King of Northwest Arkansas

    Jani-King of Little Rock is looking for a passionate leader to serve as our Regional Director. · Recruiting new clients to be serviced by Jani-King franchises. · ...

    Little Rock, AR

    2 weeks ago