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Ketty Fessahazion

Ketty Fessahazion

Creating Engaging & Effective Learning Experiences

Education / Training

Phoenix, Maricopa

Social

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Services offered

As a Course Creator with 10 years of experience in corporate training, I specialize in designing and delivering high-impact learning solutions. I create customized training programs, and engaging workshops, and provide L&D consulting to help organizations improve employee performance, boost productivity, and achieve their business goals. My expertise spans a wide range of industries, including finance, with a focus on soft skills, leadership development, and specialized roles. I am passionate about creating impactful learning experiences that empower individuals and drive organizational success.

Workshops
Training programs
L&D consulting
Approximate rate: USD$ 50 per hour

Experience

  • Curriculum Development & Design: Proven expertise in creating and delivering engaging and effective training programs across various modalities (in-person, virtual, online).
  • Performance Improvement: Consistently exceeded performance targets by improving new hire success rates, customer satisfaction scores, and operational efficiency.
  • Instructional Design: Skilled in developing and implementing training solutions that maximize knowledge retention and drive behavioral change.
  • Data-Driven Decision Making: Utilized data analysis to track learner progress, identify areas for improvement, and optimize training effectiveness.
  • Leadership & Project Management: Successfully led cross-functional teams, managed projects, and driven process improvement initiatives.
  • Customer Experience Enhancement: Developed and implemented training programs that significantly improved customer satisfaction and reduced customer complaints.
  • Cross-Functional Collaboration: Effectively collaborated with subject matter experts, stakeholders, and cross-functional teams to achieve training objectives.

Education

  • Wells Fargo/ UCLA Latino Leaders Program, Chandler, AZ
    • Developed leadership skills in diverse environments
    • Enhanced self-awareness through emotional intelligence
    • Cultivated a cultural lens and perspective for leading diverse teams
  • Valle del Sol, Hispanic Leadership Institute, Phoenix, AZ
    • Gained a deep understanding of the role culture plays in various contexts, with a focus on Latino culture.
    • Developed skills in ethics, cultural identity, community engagement, public relations, and effective communication.

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