Ketreon Butler

Administrative office support with professional customer service experience. Motivated team player with the ability to develop long lasting relationships. Challenging, universal team player who works well independently and with others in completing multiple tasks and problem solving in a fast paced environment. Above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

Lifestyle Concierge
ASPIRE LIFESTYLES (AMERICAN EXPRESS) - Remote September 2022 to Present
• Welcoming and assisting guests and visitors on a daily basis, demonstrating excellent communication skills, having a pleasant personality and love interacting with people.
• Obtained and utilized basic conflict resolution skills, so as to handle difficult patients in the most professional manner possible.
• Book restaurant reservations, purchase event or concert tickets, or make purchases on behalf of card members.
• Provide consultative advice, solutions and recommendations. Additionally, pro-actively selling additional service for our platinum card members (e.g. Hotel, Car, Dining, Travel Experiences), whilst ensuring adherence to the customers agreed travel policy and requirements
• Complying with all legal standard requirements, which include mandatory training, compliance and sanctions.
• Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively access Compass to check on and improve performance
Corporate Travel Agent
American Express - Remote March 2021 to September 2022
• Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
• Exceptional customer retention
• Communicated clearly and used good listening skills.
• Independently made decisions for client in an emergency situation in a timely manner.
• Met or exceeded service and quality standards
• Ensure customer travel profiles are detailed and accurate, following internal compliance and regulatory requirements for all customers and locations supported

• Manage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone or via email or back office systems and servicing platforms.
• Operate in a telephony servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners
Dancer/Performer
Dallas Black Dance Theatre - Dallas, TX August 2019 to September 2022
• Danced as a principal for regular season shows.
• Traveled with company dancers across country during performance season for shows. • Aided in production setup, rolling marley flooring, setting up stage lighting, and sound.
Night Auditor
Townplace Suites Hotel - Dallas, TX October 2020 to December 2021
• Greeted, registered, assigned rooms to guests of hotels or motels.
• Answered department telephone calls within three rings, using correct salutations and telephone etiquette.
• Posted charges for rooms. food, liquor, or telephone calls. to ledgers manually or by using computers. • Verified customers credit and established how customers would pay for accommodation.
• Computed bills, collected payments and made a change for guests.
• Recommended top dining and entertainment options for guests.
• Greeted and registered guests and issued keys.
Online Banking Specialist
Bank of America - Dallas, TX September 2020 to September 2021
• Received Incoming Calls Log Complaints/Compliments Give Technical help with lockouts/resets for online banking Process payments/refund fees Compass (pop money).
• Trained Co-Workers to be more efficient and teach them new programs by sitting with them for 1 hour at a time and training new reps in On Job Training.
• Coordinated the fun at work team, plan and organize events month to month, scheduling meetings, give presentations at the meetings, managing monthly budget, completing expense reports, responsible for over 150 Co-Workers not including management.
• Supervised Internal employees during the clean-up project.
• Worked closely with programmers to develop new online banking applications.
• Answered Incoming calls Assist customers with online banking Reset passwords Great customer service and communication skills.
• Resolved any Issue involving Bill payments or system errors involving Online Banking
Front Office Manager
TOWNPLACE SUITES - Dallas, TX December 2019 to September 2020
• Oversaw 11 employees and exceeded customer satisfaction targets by 4%+ in tenure
• Created hiring documentation and processes for the front office to ensure, which increased employee retention by 19%

• Collaborated with hotel manager to reduce instances of canceled reservations by 76%
• Implemented a robust system for collecting customer feedback, and acted on that feed back to reduce average time to check-in time by 3 minutes
Social Services Analyst II
Louisiana Department of Children and Family Services - Baton Rouge, LA August 2019 to December 2019
• Conducted interviews to determine eligibility for government assistance programs. • Reviewed applications.
• Completed scans on government websites.
• Efficiently handled heavy workload.
• Reviewed and corrected errors in cases.
• Scheduled appointments, scanned documents, made copies, answered calls.
• Translated interviews for coworkers from French to English.
• Worked with diverse population.
• Politely assisted customers in person and via telephone.
• Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new information about their case.
Administrative Coordinator II
Louisiana Department of Children and Family Services - Baton Rouge, LA April 2019 to August 2019
• Processes routine paperwork and/or enters data into a department log or database in the servicing of a client.
• Prepares, indexes, and scans documents into imaging system; may ensure quality of scanned images. • Prepares requisitions for the purchase of supplies; may involve entering information into an automated system.
• Receives, stores, and distributes supplies; maintains inventory of such.
• Collects and prepares for processing time and attendance sheets for department or office.
• Maintains department's records system, including filing and retrieving documents, researching files, etc.
• Serves as clerical assistant to a manager, which may include keeping appointment schedule, preparing travel, issuing directives to others on their behalf, and relieving the manager of administrative matters. • Serves as receptionist for the assigned work unit.
• May deliver and pick-up various materials.
• Performs related duties as assigned.
Customer Service Manager
Publix Super Markets, Inc. - Tallahassee, FL August 2018 to May 2019
• Resolve customer complaints.
• Hire and train associates
• Conduct Performance evaluations
• Prepare employee work schedules.
• Develop team building activities, such as volunteer projects and field trips.
• Oversee and develop sanitation in all departments, with tasks lists and detailed cleaning checklists • Leading and developing a highly effective, agile and efficient team.
• Developed and organized cultural trivia to expand the knowledge of associates in the store.

• Provide premier customer service to all customers.
Unemployment Insurance Specialist
State of Louisiana - Baton Rouge, LA January 2018 to April 2018
• Evaluated accuracy and quality of data entered into agency management system.
• Interviewed policyholders to verify information and obtain additional details.
• Examined reports, accounts and evidence to determine integrity and accuracy of information.
• Worked effectively in fast-moving work environment to process large volumes of New/Existing claims. • Worked efficiently in a call center environment.
Cashier
EXXON - Tallahassee, FL November 2016 to March 2017
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items and join reward programs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Sales Associate
Dillard's
August 2015 to August 2016
• Provided stellar customer service to guests with friendly and helpful greetings wardrobe suggestions and cashiering.
• Succeeded at meeting or exceeding sales goals 100 percent of the time.
• Built up a strong base of guest relationships creating a detailed database of more than 200 preferred guests to facilitate sale merchandise and event notifications.
• Maintained constant watch over new fashion trends and product development.
• Performed visual merchandising to support store merchandiser and increase sales.

Bachelor's of Science in Business Management
Florda State University - Tallahassee, FL
August 2015 to May 2019
Diploma
Baton Rouge High School - Baton Rouge, LA
August 2011 to May 2015