Keshia Lee Hill

Fun fact my name is Keshia which is derived from the Swahili word "Kesha" which means "favorite one." I believe in putting 110% in whatever I do, and I am very excited about life. I am also a person who is very passionate, self-motivated and dependable.  

I consider myself an Account Executive with extensive experience in Communcation, Customer Service, and Sales. Known for a positive attitude, dependability, and a proactive approach to business growth. Committed to delivering exceptional customer experiences by taking personal ownership of every interaction.

Professional Experience |Co-Owner/Operator |KLH Properties LLC – Wilm., DE May 2022 – Present • Oversee property acquisition, renovation, and maintenance • Collaborate with contractors to ensure timely and quality remodels • Manage tenant communications, rent collection, and financial documentation 

Warehouse Associate (Seasonal Work) |Amazon Center – Various Locations September 2016 – Present • Prepare inventory and packaged customer orders up to 50 lbs. • Operate PIT forklifts, scanners, and work at heights up to 40 ft •  

Senior Collections Representative & Recovery Specialist II |Sallie Mae Bank – New Castle, DE Oct. 2014 – May 2022 • Conducted outbound/inbound calls to resolve delinquent accounts • Reviewed financial data to create payment and settlement plans • Maintained full compliance with policies and procedures College DRC 

Office Assistant |Disability Resource Center, Santa Fe College – Gainesville, FL Sept. 2011 – April 2014 (Part-Time) • Processed student records and managed sensitive documentation • Supported testing lab operations and maintained academic integrity • Verified medical records and coordinated academic accommodations 

Senior Wireless Consultant |Alltel Communications Inc. – Gainesville, FL Mar. 2010 – Nov. 2011 • Sold wireless devices and internet products in a retail environment • Managed inbound/outbound calls and upsold to increase revenue • Served as key holder, responsible for closing duties and financial reports 

Senior Sales Account Executive / Credit Specialist |HSBC Bank / HFC Financial Services – Wilm., DE May 2001 – Feb. 2009 • Scheduled appointments, Offered Mortgage products, reviewed documentation and detected fraud • Originated consumer loans, cleared title issues and Offered settlements • Explained loan decisions, and ensured regulatory compliance 

Santa Fe Community College GPA 3.5 – Gainesville, FL |Degree in Progress; 3 years of credit – Economics & Visual Communications • Participated in environmental and community programs • Nominated to study abroad in Beijing, China