Kelsie Earls

• Greet and register guests and issue room keys
• Process guests’ payments for room charges, food and beverage charges, and phone charges  
• Monitor room availability using the property management system
• Process daily reports and end of day procedures
• Deliver requested items to guests’ room
• Perform concierge duties
• Supervise overnight security staff
• Responding to guest feedback 
• Monitor, observe and assist in evaluating team member performance
• Supervise daily shift process ensuring all team members adhere to standard operating procedures
• Maintaining brand standard
• Effectively communicate with all departments as needed to ensure accuracy and superior customer service
• Applying knowledge acquired to assist in multiple department. (Accounting Experience) (Sales Experience)
• Conducting Script Audits
• Scheduling team member 
• Inventory and ordering
• Budgeting
• Ensuring all shift are covered
• Overseeing hiring and interview process
• Team members reviews

Effective front office operations manager with 4+ years of hotel experience in full and select service, urban and suburban properties. Eager to identify areas of opportunity with the ability to make profitable improvements in guest satisfaction, employee engagement, and cross-departmental relations. 

High School Diploma.