Kelsey Barnes
Services provided: Operations Consultants , Marketing , Customer Service Representatives , Boudoir Photography - Photographer , Engagement Photography - Photographer , Business Portrait Photographers , Family Portrait Photographers , Affordable Wedding Photographers , Advertising Photographers , Financial Consultants
About Kelsey Barnes:
I am a people person who loves to learn new things and challenge myself. I have worked in customer service and finance for over ten years. I also started my own photography business.
Experience
Operations Specialist
Aspiration Financial – Remote
October 2021 to January 2023
- Perform day-to-day operational processes that support business, partners and customers.
- Diligently review customer disputes and meet daily SLAs.
- Process and decision Regulation E fraud claims and merchant disputes.
- Communicate with customers via email regarding ongoing claims.
- Review incoming reports from our partners.
- Partner with our Customer Engagement team to provide clarity if/when customer issues arise regarding a dispute.
- Collaborate with Operations team members to help optimize tools for improved efficiency.
- Act at all times in a manner that is ethical and aligned with the regulatory obligations of the firm, and our partners.
Lead Teller/ Service Manager:
Wells Fargo: Hamilton, AL February 2017- September 2021
Responsibilities:
• Providing prompt customer service
• Maintaining excellent written and verbal communication skills
• Executing transactions
• Reviewing transactions
• Approving Transactions
• Colleague/staff training
• Maintaining a positive work environment for team members
• Ensuring a pleasant banking experience for customers
• Informing customers of new products and educating both colleagues and customers regarding new services and product.
Photographer/Small Business Owner:
Gypsy Blue Photography: Guin, AL March 2021-Present
Responsibilities:
• Maintaining positive client communication
• Session Scheduling
• Maintaining and managing photography equipment
• Coordinating and managing photography sessions
• Photo editing utilizing high-quality software
• Marketing
• Small business financial management
Marketing/ Community Outreach Coordinator
Rocket City Chiropractic- Huntsville, AL November 2016 to February 2017
Responsibilities:
• Coordinated clinic-hosted events (i.e., educational workshops, dinners, patient appreciation
• events, etc.
• Worked remotely to organize various meetings, community dinners, and lunches
• Managed clinic related social media content
• Maintained cleanliness and organization within the clinic
• Scheduled and assisted with spinal screenings
• Served as a personal assistant for practitioners
• Attended business meetings such as BNI and Chamber of Commerce meetings.
• Expanded and developed marketing platforms.
• Managed the productivity of marketing plans and projects.
Personal Banker/Customer Service and Sales Representative/Loan Originator:
Wells Fargo - Madison, AL December 2014 to September 2016
Responsibilities:
• Provided prompt customer service
• Educated customers about credit and efficient financial planning
• Document preparation
• Account maintenance
• Account reconciliation
• Executed demographic information changes
• Executed stop payments
• Reviewed checks
• Executed Account closings
• Executed transfers
• Served as a notary
• Processed check orders
• Submitted credit applications
• Serviced credit applications
• Preformed conflict resolution
• Opened new accounts
• Maintained positive one-on-one interactions with new and existing customers
• Preformed risk management tasks in adherence to company and Federal policies, procedures,
standards, and regulations
• Attended community outreach events
• Attended meetings with city officials, school staff and administration, and business owners to
develop and maintain professional relationships.
• Completed call blocks to reach out to customers to ensure satisfaction
Accomplishments:
I have been within the top three Customer Sales Service Representatives (CSSRs) in the district since the start of my employment with Wells Fargo and continue to progress each quarter.
Skills:
• Active listening
• Service and sales orientated
• Excellent written and verbal communication
• Negotiation
• Independent judgment and decision making
• Goal driven
• Leadership
• Personnel management
• Organization
• Process improvement
• Policy & Procedure compliance
• Statistical/Data Reporting
• Data processing
• Team Building
• Conflict resolution
• Relationship development
• MS Office
• Excel
• Wells Fargo Systems: Store Vision Platform, Store Vision Teller, HOGAN
Education
Bachelors in Psychology
Professionals offering similar services to those of Kelsey Barnes
Professionals in the same Customer Service / Support sector as Kelsey Barnes
Professionales offering Operations Consultants services
Professionales offering Marketing services
Professionales offering Customer Service Representatives services
Professionales offering Boudoir Photography - Photographer services
Professionales offering Engagement Photography - Photographer services
Professionales offering Business Portrait Photographers services
Professionales offering Family Portrait Photographers services
Professionales offering Affordable Wedding Photographers services
Professionales offering Advertising Photographers services
Professionales offering Financial Consultants services
Professionals from different sectors near Owens Cross Roads, Madison
Other users who are called Kelsey
Jobs near Owens Cross Roads, Madison
-
RMF Information Assurance Manager
Found in: ZipRecruiter Test10S US C2 - 1 day ago
Griffon Aerospace Madison, United StatesJob Description · Job DescriptionJOB DESCRIPTION · We are seeking a Mid-Level Information Assurance Manager to join the Griffon Aerospace Security Team located in Huntsville, AL. The selected candidate will support security activities/programs within the NISP environment and assi ...
-
Chill/Cold Kitchen Crew
Found in: ZipRecruiter Test10S US C2 - 1 day ago
Dairy Queen 44493 Madison, United StatesJob Description · Job DescriptionDescription:Purpose of Job · Assemble, and present completed treat orders, including stocking, cleaning and maintaining all customer areas in a clean, safe, pleasant manner and to all restaurant safety and health code standards. · Essential Functi ...
-
rn - medsurg
Found in: Careerbuilder One Red US C2 - 3 hours ago
Travel Nurse Across America , AL, United States· We're looking for Medical Surgical RNs for an immediate travel nurse opening in Gadsden, AL. The right RN should have 1-2 years recent acute care experience. Read below for more requirements. · As a MedSurg RN, you will conduct patient assessments and prioritize data collecti ...