Kayla Brown

 SKILLS ❖ Supervisor/Management Construction Foreman ❖ Listens attentively, communicates persuasively, and follows through diligently. ❖ Microsoft Office proficient ❖ Fast learner of new programs and/or systems. ❖ Administrative/Executive Assistant Skills ❖ Customer & Employee Complaint Handling & Resolution ❖ Referral/Repeat Business Generation ❖ Inventory & Document Management ❖ Administrative/Executive Assistant Skills ❖ Sales Reports & Correspondence ❖ Scheduling Program Experience ❖ Premium Auditing ❖ Safety driven Professional. ❖ Class A CDL with Air Brake endorsement. ❖ Rigging and Fall Protection Certified. ❖ Confined Space Certified. ❖ First aid, CPR, and AED Certified. ❖ OSHA 30-HR Certified. ❖ MSHA Certified ❖ Logging certified ❖ Equipment Operator 

WORK EXPERIENCE 

Senior Specialist- Premium Audit New York Life Insurance Company Jun 2021 - Feb 2024

     Completed assigned sections of moderately complex to complex premium validations and audits. Collaborated with internal and external clients to review the premium maintenance process and provided support to ensure accurate payments resulting from premium audits. Served as a subject- matter expert and resource for team members and other departments as needed. Addressed error trends and offered suggestions for problem resolution. Completed daily tasks, audits, and projects in a timely manner. Always maintained confidentiality. Worked cohesively with the team to ensure smooth workflow and minimize confusion. Conducted team meetings and took meeting notes on a rotating basis. Verified information on account documentation to accurately complete audits, reports, cancellations, terminations, renewals, and verified all changes in details and rates for companies and individuals promptly. 

Plant/Quarry Float (Utility Worker) NESL Dec 2020 –Jun 2021 

   Responsibilities included Quarry maintenance such as snow removal, pre-trip inspections, and basic required maintenance. Ensured all belts and machines were clean and fully operational. Operated various machinery and vehicles including bobcats, dump trucks, large wheel front loaders, and 40+ ton rock haul trucks. 

Electrical/Mechanical/General Construction Laborer Eastern Environmental Contractors Jul 2019–Dec 2020 

    Specialize in residential and commercial electrical work, providing new installations and replacements to meet code standards. Services include pipe fitting, masonry, carpentry, demolition, equipment removal, and replacement for water and wastewater treatment plants. Rehabilitate digester covers, construct water treatment buildings with necessary systems, handle heating, ventilation, and electrical systems, including power services and site improvements. Additionally, we replace baffles, build Water Booster Pump Station buildings, reconnect water service laterals, and restore affected areas. Expertise extends to concrete rehabilitation of settling tanks, sludge collection equipment replacement, and Nitrification Tower filter media updates. Managing all preparatory, fabrication, demolition, installation, upgrade, rehabilitation, and clean-up tasks as needed. 

JOURNEYMAN LINEMAN TRAINEE PPL Electric Utilities Dec 2017–May 2019

     In a safe and efficient manner, using the appropriate protective equipment and/or hot line tools as necessary, installs, removes, inspects, voltage checks, and maintains various components of transmission and distribution systems. Adheres to established safety procedures. Operates digger derricks and boom lift trucks. Climbs both distribution and transmission poles/structures of any height and utilizes extension ladders where needed. Performs rigging tasks such as moving, placing, hanging, or erecting structures, transformers, circuit breakers, switching devices, and machinery. Installs 1-phase secondary and service cables under the supervision of a qualified worker. Installs 1-phase overhead and underground transformers. Installs 3-phase pad-mounted transformers and connects 3-phase services. Installs meters, box pads and splice boxes. Pulls underground primary and secondary cables in conduit. Works on deenergized and energized lines up to 600 volts. Handles both single-phase and three-phase underground and overhead distribution (de-energized). Uses the Mobile Data Terminal (MOM) for data entry and retrieval, and Field Smart to locate grid locations and lines. 

Administrative Analyst/Support- Project Manager/RTC Department K-Force Inc. /PPL Contractor Sept 2015–Dec 2017 

   Provided administrative support for sorting and filing permits in the Transmission and Distribution departments. Maintained outage records, handled mail distribution, and communicated with supervisors and managers via email, calls, and mail. Took meeting notes and assisted with training material distribution. Updated lineman schedules weekly and managed the storm roster. Created an invoicing approval process to ensure accurate documentation and submission. Entered hours for subcontractors and flagging crews, ensuring proper information from contractors. Participated in conference calls and focused on streetlight process improvement with stakeholders. Worked with Sr. Analyst to reallocate troubleman resources, provided data for monthly scorecards, tracked Smith System Driver attendance and supplied safety materials. Created troubleman resource documents.  Skills: Microsoft Office Suite, Oracle, WAM, Citrix, OMS 

DIVISION SUPERVISOR/ OPERATIONS COORDINATOR/SALES REPRESENTATIVE DBI Services/Lawn 

     Specialties Mar 2012– Sep 2015 Managed employees and crew members, overseeing teams of 11-20+ depending on the job site for commercial contracts. Ensured comprehensive training in safety protocols and work procedures for all employees and contractors under my supervision. Scheduled and attended all project meetings with contractors and clients, coordinated project planning, material and chemical handling, and prepared bids, contracts, and proposals. Oversaw all spray technicians, applicators, and laborers assigned to my crews, ensuring their safety and providing training as needed. Remained on call 24/7. Maintained accurate and up-to-date paperwork, including MSDS sheets. Professionally addressed customer complaints both over the phone and in person, promptly informing management of any potential liabilities. Managed daily routing and scheduling for field employees. Ensured all tools and equipment were operational, including tanks, pumps, nozzles, hoses, booms, and that repair and spill kits were in good condition for use. Obtained application technician licenses for four types of herbicides, insecticides, fungicides, fertilizer/pesticide combinations, and landscaping, including aquatics.  Proficient in Microsoft Office Suite, Oracle, and Real Green programs.  Achieved highest awarded sales for both residential and commercial contracts.  Presented at Home and Garden shows, public events including charity golf tournaments.  Requested as guest speaker for the Women’s Greater Hazleton Chamber of Commerce. 

ENGINEERING DOCUMENT CONTROL MANAGER Benchmark Games, Inc Feb 2015–Jul 2015 

    Administered the Document Management System for the engineering and manufacturing departments. Managed the accuracy and integrity of business documents throughout their lifecycle, including filing, archiving, retrieving, updating, and destroying. Oversaw daily operations and strategic planning for document review, approval, archival, and quality control. Documented and reviewed the documentation process, ensuring compliance and control. Developed training materials and protocols for various user types in both written and in-person formats. Created and maintained draft and master documents, along with procedures for modifying documents and their properties using Catalyst Manufacturing and Engineering Software. Monitored and resolved inefficiencies within the larger document control systems. Ensured adherence to internal and legal privacy regulations when handling confidential and sensitive information.

Hazleton Are High School 2003-2006 Diploma (Jun 2006) College Prep Courses

Northampton Community College Aug 2017-Nov 2017

Lineworker Training Program (2017 Graduate)- The lineworker program provided an opportunity for me to obtain employment as a lineman apprentice for a large Utility Company in Pennsylvania shortly after I graduated. It was a 375-hour course of instruction over a 12-week period. 300 of those hours will include outdoor hands-on experience use of proven training methods which will include climbing and rigging. Academic training included basic electricity and electrical systems, grounding, transformers, material identification, live-line tools and metering. Introduced to the various elements of accident prevention, including safety rule and the proper care, use and storage of tools and equipment, and understanding and handling of documentation.