Katelin Brown

I have an extensive background in customer service and retail, however I am looking to expand my knowledge and start a new career path.

Target, Goldsboro, NC

Department Owner, Full time, 40h/wk August 2022 - Present

• Assists in development of inspection products and trains leadership and staff 
• Conducts compliance oriented inspections of all functions of the organization
• Manages and maintains inventory 
• Maintains current product knowledge for efficient and effective answers for customers
• Utilizes company policy to resolve and placate customer complaints
• Coordinates associates to ensure proper area stock and customer need 

Ross Dress For Less, Goldsboro, NC

Area Supervisor, Full Time, 40h/wk July 2021– 2022

• Performs administrative duties such as managing and tracking the cash office, opening and closing tills, and ensuring cashiers have proper cash amounts 
• Provides need based services for customers such as returns item management   
• Ensures internal systems and procedures for carrying out the organization's administrative functions meet the requirements of productivity, efficiency, and effectiveness
• Acts as an intermediary to resolve significant or controversial issues, problems and disagreements that are referred to corporate
• Directs the management of a myriad of unique, atypical, and unrelated problems
• Establishes communication channels internal and external to the organization; keeps internal and external customers as well as associates, informed and facilitates communication laterally and horizontally throughout the area
• Resolves day-to-day administrative and management problems

Lowe's Home Improvement, Wake Forest, NC

Front End Supervisor & Customer Service, Full Time, 40h/wk February 2017-June 2021

• Accomplishes or assigns actions/staff work to subject matter experts/functional proponents as appropriate based on knowledge of organizational responsibilities, familiarity with subject matter, and broad guidance from the organization leaders
• Establishes communication channels internal and external to the organization; keeps internal and external customers as well as employees, informed and facilitates communication laterally and horizontally throughout the organization
• Supports the organization through adherence of policies and procedures
• Monitor, provide guidance, and train new associates
• Manages day to day activities within area
• Provides oversight, coordination and collaboration as it pertains to protocol functions within front end area
• Assigns work to associates based on priorities, difficulty of assignments, and their capabilities 
• Provides technical and administrative oversight
• Initiates, plans, directs, and/or participates in services being offered to customers
• Collaborates and coordinates with all associates to ensure proper store coverage and customer need
• Responsible to analyze, extract, summarize, and identify significant trends within area to resolve
• Schedules area employees and resolving conflicts in accordance to schedule
• Data entry and records management for employee, customer and product information

High school education