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Kate Groemling

Kate Groemling

IT Help Desk

Technology / Internet

Louisville, Jefferson

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About Kate Groemling:

Looking for a IT role

Experience

JCPS (Jefferson County Public Schools) - Louisville, KY

Chromebook Repair Technician                                                                                                                                               

 Dec 2024 – Present

 

  • Diagnosed hardware and software issues, performed factory resets, and coordinated replacements.

     
  • Performed quality control checks and maintained repair logs.

Dynacraft (A PACCAR Company) – Louisville, KY
IT Intern
May 2024 – August 2024

  • Researched and resolved end-user issues related to hardware, software, and Active Directory access.

     
  • Deployed Windows 10/11 images and security updates across user machines.

     
  • Collaborated with team members to document and troubleshoot recurring technical issues.

     
  • Gained experience with PC navigation, diagnostics, and data integrity auditing.

Kroger – Louisville, KY
eCommerce Associate
August 2020 – May 2023

Ensured accuracy in customer orders while providing excellent front-facing customer service.
 

Education

Northern Kentucky University – Highland Heights, KY
Bachelor of Science in Information Technology
Minor: Information Security

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