
Karla Briscoe, MBA, PMP
Upper Management / Consulting
Services offered
I help businesses create clarity, consistency, and operational excellence through high‑quality documentation and workflow design. With a background as a certified project management and operations leadership, I specialize in transforming complex, fast‑moving environments into structured, scalable systems that teams can rely on.
At Elevate1 Security, I build the full suite of operational and compliance documentation that keeps the organization aligned and protected. This includes SOPs, branded executive‑level templates, onboarding packets, incident reports, HR and compliance documents, project plans, workflows, and training materials. My work ensures that every process is clear, repeatable, and easy for teams to execute.
I’m known for my ability to turn ambiguity into structure, streamline cross‑functional communication, and design workflows that reduce errors, improve efficiency, and elevate a company’s professional image. Whether a business needs polished documentation, process optimization, or project‑management support, I deliver systems that create order, clarity, and long‑term stability.
If your organization needs clean documentation, stronger workflows, or operational clarity, I can help you build the systems that move your business forward.
Experience
An experienced Certified Project Manager at Lumen Technologies for 9 years with end to end fiber deployments. As a contractor for Elevate1 Security, with two years of experience transforming operational chaos into clear, scalable systems. I lead documentation and workflow initiatives that strengthen compliance, streamline communication, and improve day‑to‑day execution. I create high‑clarity SOPs, branded executive‑level documents, onboarding materials, incident reports, HR forms, and cross‑functional workflows that reduce errors and increase efficiency. My work blends project management discipline with operational clarity, enabling teams to work consistently, confidently, and with a higher level of professionalism. I specialize in building documentation systems that support growth, protect the business, and make complex processes easy to follow. In addition, I have call center experience as a phone Agent, Supervisor, Training Manager, Quality Manager, Operations Manager over the past 20 years with MCI, Verizon, and Dish Network.
Education
Certified Project Management Professional (PMP), Project Management Institute – 2024. Master of Science in Marketing, North Central University – 2016. Bachelor of Arts in Management, University of Phoenix – 2014.
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