Kara Brady

I am a dynamic and accomplished Senior Operations & Customer Success professional, bringing a track record of success in media, start-ups, data & technology, and education. With a deep understanding of the tech industry, I excel in streamlining processes to establish efficient and scalable functioning. My commitment to ultra-detailed documentation and attentive follow-through minimizes replication of effort and ignites innovation.

I am driven to build high-performance teams that propel revenue, retention, and operational efficiency. Drawing upon my expertise in design, planning, performance improvement, and operations strategy, I consistently deliver exceptional results.

With a Master of Education (Ed.M.) in Learning Design, Innovation, and Technology from HGSE, I possess a unique blend of technological acumen and educational insights. Additionally, I am a graduate of the esteemed Disney College Program, where I honed my leadership skills under the renowned Disney brand.

I thrive in fast-paced environments and am adept at navigating the ever-evolving landscape of the tech industry. My ability to foster collaboration, inspire teams, and implement innovative solutions sets me apart. I am passionate about driving growth, enhancing customer experiences, and optimizing operational outcomes.

Let me bring my proven expertise and passion for excellence to your organization, as I am poised to make a significant impact in a role that aligns with my skills and aspirations.

INTENTIONAL STATEMENT
From my early days as a K-12 teacher, I discovered the transformative power of technology in the classroom. The moment I witnessed the spark of understanding in my students' eyes as media resources brought educational concepts to life, I knew I had found my passion. With a Master's degree in educational technology, my goal is to leverage technology and media to improve educational opportunities for children while making teachers' lives easier. What drives me is the desire to spend my days in a role I am genuinely proud of, knowing that my efforts have a positive impact on the lives of students and teachers alike. Although I have transitioned away from the classroom, my dedication to innovation within the educational landscape continues to fuel my inspiration.

EDUCATION 
• Master of Education (Ed.M.) in Learning Design, Innovation, and Technology, Harvard Graduate School of Education
• Bachelor of Science (B.S.) in Elementary Education, University of New Mexico

• Sr. Operations Manager & Customer Success Team Lead at Grocery TV (2020-2023):
• Expanded operations team and managed 6 Operations Managers.
• Implemented regional customer success model for the Northeast U.S. region.
• Collaborated with Boldr to hire and manage Customer Support Reps in Mexico.
• Conducted store visits to resolve issues and ensure customer satisfaction.
• Achievements: Supported 207 retail accounts, improved key account connectivity, developed and enhanced operations processes.
• Partnerships Coordinator at Capital Factory (2019-2020):
• Developed revenue-generating opportunities for corporate, partners, and startups.
• Managed partnerships by responding to inquiries, creating proposals, and securing renewals.
• Initiated projects to improve backend processes and operational efficiency.
• Sales Operations Coordinator at Double Line, Inc. (2017-2019):
• Managed end-to-end sales processes and utilized CRM tools.
• Responded to Requests for Proposals (RFPs) and represented the company at conferences.
• Organized social events and team-building activities.
• Classroom Support Specialist at Proto (Formally Globaloria) (2017):
• Provided proactive support to K12 teachers and students for digital computer science curriculum.
• Demonstrated proficiency in HTML, CSS, and JavaScript to assist users.
• Conducted progress checks and collaborated with school leadership for customer retention.
• 5th Grade Classroom Teacher at Rio Rancho Public Schools (Aug 2016 - Dec 2016):
• Taught diverse group of 5th graders, utilizing creative teaching methods.
• Implemented a classroom theme focused on "Disney Villains" to promote empathy and kindness.
• Used technology tools to communicate with parents and engage students.
• 3rd & 2nd Grade Classroom Teacher at English Modern School - Doha (Aug 2012 - Jun 2014 & Jan 2016 - Jun 2016):
• Successfully instructed a class of over 30 ESL students, monitoring their progress throughout the year.
• Collaborated closely with grade level peers to develop engaging and motivating lesson plans.
• Facilitated notable improvement in students' reading abilities, with many showing 2-3 level increases.
• Enhanced the classroom learning experience by integrating digital library checkout system, GoNoodle and Kahoot!, and supplementary children's programming from America, including popular shows like 'Bill Nye the Science Guy,' 'The Magic School Bus,' 'Wishbone,' 'Arthur,' and 'Cyberchase.'

Overall, my professional experience includes roles in operations management, customer success, partnerships coordination, sales operations, education support, and teaching. I have demonstrated skills in team management, customer relations, process improvement, partnership development, and creative teaching methods.

• Harvard Graduate School of Education (2014 - 2015):
• Master of Education (Ed. M.), “Technology, Innovation, and Education” (now called “Learning Design, Innovation, and Technology”)
• Graduated
• Coursework focused on creating, designing, and effectively utilizing educational technologies in the field of children's media
• Developed skills in oral and written communication, Microsoft Office, educational technology, and technology integration
• Harvard Business School Online (2015):
• "HBX CORe: Credential of Readiness," Fundamentals of Business
• Passed the program
• Online certificate program covering the fundamentals of business, including courses in business analytics, economics for managers, and financial accounting
• Massachusetts Institute of Technology (2015):
• Non-degree, Cross-registration, “Computer Games and Simulations for Education”
• Passed the course
• Explored the educational potential of computer games and simulations, worked on projects involving Minecraft, circuitry board games, and digital games related to proportions and optimization
• The University of New Mexico (2008 - 2012):
• Bachelor of Science (B.Sc.), Elementary Education and Teaching
• Graduated
• Engaged in the "co-teaching" model, working closely with existing teachers and having equal responsibilities in the classroom
• Participated in Lobo Spirit, National Society of Collegiate Scholars, and Phi Eta Sigma Honor Society
• Developed skills in oral and written communication, Microsoft Office, classroom management, teaching, and public speaking

Overall, my educational background demonstrates a strong focus on educational technology, innovation, and the integration of technology into teaching and learning. I have a solid foundation in both education and business fundamentals, making me well-rounded in these areas.