Kaisie Jenkins
Customer Service / Support
Services offered
- Superior written communication skills
- Previous experience in customer-facing roles is an asset
- Ability to multitask and prioritize tasks effectively
- Strong analytical and problem-solving skills
- Proficiency in computer software and technology
- High school diploma or equivalent
Experience
- Tech-Savviness Meets PropTech Mastery Property management is going digital. ...
- Customer-Centric Problem Solving Tenants expect more than functional spaces—they want a personalized experience. ...
- Flexibility and Agility The hybrid work model isn’t a trend; it’s the new norm. ...
- Sustainability and Compliance Know-How Sustainability is now a common business imperative. ...
- Teamwork and Leadership in Dynamic Environments ...
Education
- Responding to customer inquiries and complaints via phone, email, or social media platforms
- Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution
- Maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller
- Updating customer information in the customer service database during and after each call
- Working with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Processing orders, forms, and applications
- Providing feedback on the efficiency of the customer service process
- Identifying and escalating issues to supervisors
- Participating in training sessions to grow knowledge of product and to improve customer service skills
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