Julio Marchena

Trained, coached, and counseled team members by monitoring quality, safety, and performance standards.

• Managed team members across multiple states and time zones, overseeing hiring, coaching, quarterly performance audits, and

conducting site inspections, operational audits, and market analysis.

• Engaged employees to manage performance, evaluate results, and achieve key business metrics.

• Delivered clear and effective performance evaluations and feedback.

• Supported installation, maintenance, and construction of network services.

• Analyzed data trends to identify root causes and develop solutions for customer service and network issues.

• Managed required training programs, including compliance, safety, systems, and process changes.

• Maintained accurate administrative records for attendance, work performance, training completion, and other critical metrics.

• Resolved employee grievances and workplace issues to strengthen team morale and maintain a positive environment.

• Ensured strong communication with cross-functional teams and leadership to surface issues early and report status timely.

• Oversaw end-to-end implementation of Network Transformation initiatives.

• Coordinated and scheduled resources across multiple organizations to align projects with business goals.

• Developed and delivered presentations to stakeholders at all organizational levels.

• Drove results across teams, regardless of reporting structure.

• Created and executed corrective action plans to minimize impacts to project schedules and business objectives.

• Ensured operations and support functions maintained a focus on operational excellence.

• Enforced standard processes and procedures while identifying and implementing process improvements.

• Led or oversaw the creation of configurations, monitoring procedures, and break/fix documentation.

• Communicated technical and non-technical information clearly to customers.

• Performed continuous process improvements across support and maintenance activities.

• Motivated, coached, and developed staff to maximize productivity and support career growth.

• Managed workloads, prioritized assignments, and ensured on-time delivery of business commitments.

• Provided recommendations on hiring, termination, advancement, promotion, and other personnel decisions.

• Assessed performance, held employees accountable, and delivered ongoing direction, training, and corrective action when

needed.

Trained, coached, and counseled team members by monitoring quality, safety, and performance standards.

• Managed team members across multiple states and time zones, overseeing hiring, coaching, quarterly performance audits, and

conducting site inspections, operational audits, and market analysis.

• Engaged employees to manage performance, evaluate results, and achieve key business metrics.

• Delivered clear and effective performance evaluations and feedback.

• Supported installation, maintenance, and construction of network services.

• Analyzed data trends to identify root causes and develop solutions for customer service and network issues.

• Managed required training programs, including compliance, safety, systems, and process changes.

• Maintained accurate administrative records for attendance, work performance, training completion, and other critical metrics.

• Resolved employee grievances and workplace issues to strengthen team morale and maintain a positive environment.

• Ensured strong communication with cross-functional teams and leadership to surface issues early and report status timely.

• Oversaw end-to-end implementation of Network Transformation initiatives.

• Coordinated and scheduled resources across multiple organizations to align projects with business goals.

• Developed and delivered presentations to stakeholders at all organizational levels.

• Drove results across teams, regardless of reporting structure.

• Created and executed corrective action plans to minimize impacts to project schedules and business objectives.

• Ensured operations and support functions maintained a focus on operational excellence.

• Enforced standard processes and procedures while identifying and implementing process improvements.

• Led or oversaw the creation of configurations, monitoring procedures, and break/fix documentation.

• Communicated technical and non-technical information clearly to customers.

• Performed continuous process improvements across support and maintenance activities.

• Motivated, coached, and developed staff to maximize productivity and support career growth.

• Managed workloads, prioritized assignments, and ensured on-time delivery of business commitments.

• Provided recommendations on hiring, termination, advancement, promotion, and other personnel decisions.

• Assessed performance, held employees accountable, and delivered ongoing direction, training, and corrective action when

needed.

Technical Project

please see resume. For info.