Juan Richardson

Very friendly, devoted, diligent, and experienced in Customer Service. Have strong negotiation and interpersonal skills. Productive worker with proficient work ethic who exerts optimal effort in successfully completing task with the ability to be versatile in a fast paced, office environment. Seeking a position in which to utilize talents and experience. Enthusiastic, works great in a team environment and is an extremely fast learner, eager to meet challenges and quickly assimilate new concepts.

Tax Advisor, Preparer | December 2016 - Present T-Rich Consulting - Detroit, Michigan
• Maintain confidentiality of all the information gathered in the process of preparing tax papers and returns.
• Effectively handled any questions or concerns from clients via email, text, or phone calls.
• Transferred details from separate journals to general ledgers or data professing sheets.
• Supported over 250 clients with all phases of bookkeeping.
• Prepared monthly and annual tax reports for small businesses and individual clients promptly and efficiently, while staying compliant with tax
law regulations (approximately 150 in a tax season).
• Advised company clients on financial planning and tax strategies year
round.
• Prioritized building positive relationships with clients using customer
service skilled developed over the course of 6 years.
• Prepared personal and business tax returns for federal, state, corporate,
individual, and partnerships for a minimum of 2 tax seasons at a time.
• Interviewed clients to obtain additional information on taxable income and
deductible expenses and allowances.
• Conduct reviews of customer’s prepared tax documentation to reduce
errors, missed tax benefits and provide the largest possible returns.
Sales Associate, Customer Service | November 2019 - February 2020 Best Buy - Dearborn, Michigan
• Memorized entire line of company products and services, including prices and special discounts.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Guided customers on purchases based on interests, promotions, and other sales and preferential parameters.
• Achieved 100% compliance to company guidelines by restocking shelves and facing products in step with the company policies, ensuring all shelves are stocked every time.
• Created 100% customer satisfaction by providing excellent and exceptional customer service with prompt, efficient, and courteous service.
• Processed customer payments by cash, check, and credit card.
• Increased product appeal and customer experience by interacting directly with 50 customers per day.
• Maintained a high level of empathy, able to understand clients current and undiscovered needs.
• Focused to meet and exceed quarterly sales quotas.
• Maintained up-to-date product knowledge and information on upcoming
product releases.
Business Owner, Lead Recording Engineer | March 2020 - Present Legacy Status Recordings - Pontiac, Michigan .
• Set up, troubleshoot and test microphones, musical instruments, recording software and other recording equipment.
• Create templates tailored to an artists strengths and weaknesses using. various software and presets to ensure the best possible project outcome.
• Complete post-production mixing and mastering for all tracks recorded.
• Enhance sound quality and add sound effects to recordings.
• Maintain relationships with various producers, engineers, artists.
• Appointment making.
• Book keeping.
Warehouse Associate | August 2022 - January 2023 Amazon Associate - Pontiac, Michigan
• Scan, pack, and correctly label packages
• 100% accuracy despite high speed rate required
• Locate defected goods
• Satisfied customers with quick, accurate service under tight deadlines.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
Team Lead | September 2021 - June 2022 Webasto Convertibles - Plymouth, Michigan
• Maintained up-to-date product knowledge and information on upcoming product releases.
• Supervise and assist approximately 75 employees to reach a common goal of 100% satisfaction from the customer
• Performed data entry work from beginning till the end of the shift.
• Accurately estimated the amount of materials needed for the entire shift.
• Knowledgeable on 5S system.
• Perform necessary rework on a products before being shipped.
Dock Lead | January 2020 - July 2021
Webasto Wolverine Packing Company - Detroit, Michigan
• Oversee the quality of all Five Guys orders and truck loads.
• Pioneered my position receiving praise from the owner himself.
• Data Entry. Ensuring all cases are accounted fro before being released.

Diploma Hazel Park High School | 2019