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Juan Diaz

Juan Diaz

Bi-lingual customer service specialist

Customer Service / Support

Houston, City of Houston, Houston

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About Juan Diaz:

Positive, Outgoing, Commercially Aware Customer Support Specialist with a great approach towards people and expertise on solving complex issues quickly as well as a strong desire to exceed client satisfaction. My strong sense of Empathy and Awareness encourages my ability to understand the wants and needs of people and motivates me to achieve positive outcomes for the company and my clients I serve.

Experience

Amazon September 2020 to Current

FC1 Associate | Learning Ambassador | Safety Ambassador

Responsibilities include outbound shipping using heavy equipment, process related paperwork and documentation and ensure safety protocols are followed.  Additionally, I support the sorting, labeling and scanning of packages.

• Recognized 10 out of the last 12 months for achieving an average scan rate of 300 units/hr exceeding the target scan rate of 120 units/hr.

• Recognized for outstanding performance in all the multiple areas resulting in becoming a learning and safety ambassador for the ship dock.

• Contribution to Learning and Safety successfully assisted in onboarding over 90 associates to the ship dock.

Education

Instituto Experimental Catolico September 2012 to July 2018

Maracaibo, Zulia

Completed studies and achieved high school diploma.

• Graduated with maximum GPA of 4.0.

• Recognized for perfect attendance having zero unexcused absences.

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