JUAN CHACON

"Dedicated customer service leader with 10+ years of experience, armed with a Master's in Organizational Leadership and a Bachelor's in Psychology, committed to fostering positive customer relationships and optimizing organizational effectiveness."

Comprehensive Health Care Rehab Case Manager | November 2025 – Present | Nob hill, Yakima, W.A

• Collaborating with each client to create an individualized treatment plan.
• Assisting clients with obtaining benefits and community services
• Serving as protective payee for assigned clients and assisting with budgeting and tracking spending
• Visiting a client in their home or apartment to deliver medications, check on safety issues, or assist with life skills
• Coordinating with other service providers and treatment teams to expedite services and advocate on the clients
• Monitoring clients progress, symptoms, and medication response
• Facilitating educational, behavioral health, or skill-building groups
• Completing all documentation in a respectful client-centered manner

Applebee’s’ Bartender and Server | July 2019 – Present | Union Gap, Yakima, WA

• Provided exceptional customer service in a fast-paced environment
• I created custom beverages that increased bar sales by 50%
• Maintain a clean and organized work area to ensure a hygienic environment
• Achieved a 20% upsell rate, increasing the average order value by 15% 
• Handle cash transactions accurately and efficiently
• Collaborate with team members to create a positive and cohesive work atmosphere
• Assisted managers in handling and managing stressful situations to ensure smooth operations

Armada Corporation Debt Collector | December 2015 – July 2019 | Kennewick, WA

• I successfully closed 80% of my assigned debt accounts, negotiated payment plan with 60% of debtors and maintained 100% compliance rate with all legal standards. 
• Handled a high volume of 200 calls a day in a professional and courteous manner
• Updated and maintained accurate records of debt collection activities
• Achieved a recovery rate of 75% collecting over $500,000 in outstanding debts with an average resolution time of 30 days
• Complied with all relevant laws and regulations governing debt collection practices
• Utilized effective communication skills to persuade clients to fulfill their financial obligations

Peter Pan Seafood Cooperation Fish Processor  | June 2012 – November 2015 | Dillingham, AK 

• Processed and packaged various types of seafood with precision and efficiency
• Ensured adherence to safety and hygiene standards to maintain product quality 
• Increased export sales by 30% through deals with major international markets. 
• Collaborated with team members to meet production quotas and deadlines

M.S. Organizational Leadership Program | December 2024 

Eastern Washington University, Cheney, WA | GPA: 3.76/4.00 

B.A. Psychology | August 2023

Central Washington University, Ellensburg, WA

Minor: Sociology | GPA: 3.87/4.00

A.A. Associates in Arts | August 2020

Yakima Valley College, Yakima, WA |  GPA: 3.85/4.00