About Juan Bustamante:
My name is Juan Sebastian and I have 15+ fixing and upgrading computers and other handheld electronics. I am bilingual (spanish) and have been servicing the Broward area for the past 12 years. I also know how to make business cards, set up offices, and make advertising pamphlets?multimedia.
I hope to be of service to you!
Experience
Computer Technician / IT Assistant Manager - 2 ½ years
Office Depot Store #136.
650 N University Drive, Pembroke Pines 33024
While working as a computer technician I was been able to attain a multitude of social and technical skills that have helped me overcome difficult tasks; some of them are:
• Determine users’ technical needs and provide them with appropriate solutions
• Install hardware, software and drivers on computers
• Install and configure computer networks including LAN and WAN
• Test computers peripherals, hardware and software to ensure that they are working appropriately
• Upgrade software, patches and operating systems on a continuous basis
• Install and configure monitors, printers, speakers, video cameras, and multiple Bluetooth devices
• Troubleshoot hardware and software problems
Manage a team of 3 other technicians in the IT department (last year of work)
• Train coworkers on new software
• Maintain documentation of technical maintenance procedures carried out during tasks
IT Specialist - 2 ½ years
TALK International
During my time at TALK, my supervisor (Kremena Parvanova) and I oversaw the upkeep of various software and hardware for ~80 users. 20 of those users were assisted on-site while the rest were helped remotely via TeamViewer / LogMeIn.
Other tasks included:
- Upkeep of 3 switches, 3 servers, 12 multifunction printers, 2 firewalls, 20+ APs and over 80 computers
- Replacement of faulty hardware (broken screens, memory, HDDs, keyboards, etc)
- Upgrade of computer HDDs to SSDs
- Backing up and cloning drives in a regular basis
- Virus, spyware, worm, and adware removal
- Creation of Do-It-Yourself documents for easy IT tasks to reduce unnecessary work
IT services – 15+ years
I have been servicing the computers and printers for the following companies in a monthly basis:
- AtoZ Home Improvement
- Citra USA (Brazil based company)
- Manny’s Well Drilling
- Pierre’s Haitian Cuisine
Education
EDUCATION
McFatter Technical College (Davie, USA) – Computer Networking and A+
Microsoft Office Boot Camp
Comodo Internet Security implementation courses 1-5
Technical University of Pereira (Pereira, Colombia) – Computer Science
Currently taking online courses on Encryption and SSD care and upkeep.
Currently taking Portuguese courses
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