Joseph Cox

I’ve spent over a decade immersed in the world of healthcare—each role teaching me something new about compassion and resilience. My journey began with a strong foundation in biology from Dutchess Community College and later at Empire State University. This academic background paved the way for hands-on experiences that have shaped my approach to patient care.

Currently at Nuvance Health as a Mental Health Worker, I thrive on being part of a multidisciplinary team where every day brings new challenges. I focus on creating an environment that supports service excellence while ensuring patients feel heard and cared for. It’s rewarding to know that my efforts contribute to their healing journey.

Before this role, I worked as an Orthopedic Technician where I honed my skills in wound care and medication administration—skills that are crucial when every second counts. My time as an EMT taught me how to stay calm under pressure while providing critical support during emergencies.

Outside of traditional healthcare settings, I’ve enjoyed being an Alpine Ski Patroller at Thunder Ridge Ski Area for over seven years. This experience not only keeps me active but also reinforces my commitment to safety and teamwork—qualities essential both on the slopes and in medical environments.

I’m passionate about advocating for patients’ needs because everyone deserves compassionate care tailored to them. If you’re interested in discussing patient advocacy or collaboration opportunities within healthcare settings, feel free to reach out via email!

Skills: 
- Patient Advocacy
- Emergency Response
- Full Revenue Cycle
- Healthcare Operations

A results-driven healthcare professional with extensive experience across diverse medical and administrative roles, including insurance coordination, patient care, and team leadership. As an Insurance Relations Coordinator at Manhattan Physical Therapy, I improved insurance authorization efficiency, achieving a 20% increase in approval rates and reducing claim denials by 30%. I streamlined interdepartmental communications and implemented data-driven strategies to enhance patient loyalty and operational performance. My previous roles include supporting mental health care delivery at Nuvance Health, where I developed individualized care plans and increased patient engagement, and serving as a Medical Assistant at Orthopedic Associates of Dutchess County, focusing on post-operative care and administrative accuracy.

Demonstrating a strong commitment to patient safety and operational excellence, I have experience in emergency care as an EMT-B with American Medical Response and as an Alpine Ski Patroller. My international work includes facilitating surgical procedures and leading community health initiatives in Thailand. Across all positions, I have consistently prioritized process improvement, patient satisfaction, and cross-functional collaboration, leveraging my expertise to drive measurable outcomes in fast-paced, high-pressure environments.

I hold a Bachelor of Arts in Biology, graduating summa cum laude from SUNY Empire State College. My coursework included foundational studies in cellular and molecular biology, microbial and plant biology, and animal biology, with lab components that emphasized hands-on learning and practical applications. I also completed an Associate of Science in Biology at Dutchess County Community College, where I gained a strong foundation in biological sciences, further enhancing my understanding of the field and preparing me for advanced studies.