Jose Moreno

Dedicated support professional with expertise in troubleshooting technical issues across Microsoft's core business applications, Cloud services, and virtual environments. Skilled in remote diagnostics for workstations, networks, and servers, ensuring uninterrupted operations. Experienced in supporting networking equipment, including WAN/LAN connectivity, routers, firewalls, and security protocols. Adept at implementing and maintaining remote access solutions such as VPNs, Terminal Services, and Citrix. Committed to meticulous documentation of hardware, applications, and standard operating procedures. Effective communicator, providing clients with timely updates on incident resolution progress and proactive notifications of planned changes or downtime.

Dedicated support professional with expertise in troubleshooting technical issues across Microsoft's core business applications, Cloud services, and virtual environments. Skilled in remote diagnostics for workstations, networks, and servers, ensuring uninterrupted operations. Experienced in supporting networking equipment, including WAN/LAN connectivity, routers, firewalls, and security protocols. Adept at implementing and maintaining remote access solutions such as VPNs, Terminal Services, and Citrix. Committed to meticulous documentation of hardware, applications, and standard operating procedures. Effective communicator, providing clients with timely updates on incident resolution progress and proactive notifications of planned changes or downtime.

• Understanding of security best practices, including user authentication, access control, encryption, intrusion detection/prevention systems (IDS/IPS), and security policies. Familiarity with security tools like antivirus software, SIEM (Security Information and Event Management) systems, and vulnerability scanners.