Jose Castillo

Currently seeking opportunities to apply my knowledge and skills to the Tourism, Hotel & Aviation industry.

Resolution Service Desk
American Airlines SDQ
02/2021 - 06/2023
Job Description:
- Started as a Reservation Sales  Representative,  offering solutions to travel needs and achieving a pleasant passenger experience as well as increase sales, through the combination of: Schedules, fares and flights, both domestic and international markets. Promoted to Resolution Services Desk after less than 2 years. 
- Solving problems for the representatives of the various departments (International and domestic Res., tariff department, ticket office, frequent flyer, etc.). 
- Handling escalated customer calls. 
- Support inside agents with navigation questions, terms and conditions of transportation, internal policies and procedures in all computer applications. 

Assistant Project Manager
Arq. Alba Santana y Arq. Juni Ceballo
05/2017 - Present
Job Description:
- Preparation and review of files corresponding to the construction sector for tourism, housing and commercial projects to be developed. 
- Compilation and preparation of files to obtain legal permits at different goverment institutions. 
- Constant monitoring and review to guarantee the approval of the project in the corresponding institutions.

E-Commerce Analyst - Tourism Specialist
Berry Whale International
07/2018 - 02/2020
Berry Whale International
Job Description:
- Internal audit of high value products to identify gaps in services. 
- Responsible for development and logistics of products and experiences for companies in the tourism and hotel sector based off analysis. 
- Managed OTA product listings (Booking.com, Expedia, HotelBeds). 
 

Master of Tourism Business Management - Digital Marketing
Universidad de Barcelona - CETT (School of Tourism, Hospitality and Gastronomy)
10/2023 - 06/2024
Barcelona, Spain
Cursos

Bachelor of Hotel Management & Tourism
Universidad APEC
08/2015 - 03/2021
Santo Domingo, D.R.
Courses