Jordan Wilson

My name is Jordan Wilson and I am here to assist you with any projects, errands, or jobs that need to get done. I am skilled at multi-tasking, communication, being detailed - oriented, writing emails, making inbound/outbound calls, and booking any type of services of your need. Additionally, I am very energetic, highly motivated, and always willing to help others in need at any time. Thank you for your time and consideration. 

Craft Kitchen, Henderson, NV - Hostess 

May 2021- August 2022

• Greet guests and seat them at tables or in waiting areas.
• Provide guests with menus.
• Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
• Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
• Answer telephone calls and respond to inquiries or transfer calls.
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Receive and record patrons' dining reservations.
• Assist with preparing and serving food and beverages.
• Booked private dining rooms.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Responded appropriately to customer complaints, bringing major issues to the attention of manager on duty.
• Answered telephone to provide dining information and take reservations.
• Greeted customers, answered questions and recommended specials to increase profits.
• Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
• Developed long-term relationships with customers to increase opportunities for repeat business.
• Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Craft Kitchen, Henderson, NV - Barista 

• Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
• Brew coffee and tea, and fill containers with requested beverages.
• Replenish foods at serving stations.
• Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
• Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars
• Brew coffee and tea, and fill containers with requested beverages
• Replenish foods at serving stations
• Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Maintained calm demeanor during high-volume periods and special events.
• Managed morning rush of customers daily with efficient, level headed customer service.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Followed health, safety and sanitation guidelines to pass state inspections.
• Created complex, hand-crafted beverages based upon customer preferences.
• Memorized official and off-menu coffee and tea preparations.
• Supported highest standards of conduct and service to support company reputation.
• Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
• Utilized POS system to receive and process customer payments.
• Demonstrated techniques on using multiple beverage machines with new team members.
• Recommended pastries and sandwiches to pair with customers' beverages.

Lifetime Athletic, Henderson, NV— Kids Academy Team Member

August  2019 - September 2021

• Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content
• Helped children develop motor skills in preparation for preschool and kindergarten
• Cared for children ages 3 months to 11 years in nurturing and age-appropriate way
• Met with parents about daily activities, positive developments and issues
• Monitored entrances and exits to maintain safety and organized environments
• Applied positive behavior management techniques to enhance social interactions and emotional development
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
• Created a safe and engaging learning environment for groups of diverse children with various learning styles.
• Supervised circle time, free play, outside play and learning and developmental activities.
• Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
• Implemented hands-on, play-based strategies for experiential learning.
• Supported children's emotional and social development by adapting communication tactics for differing client needs.
• Maintained a safe play environment.
• Observed and monitored children's play activities.
• Identified signs of emotional or developmental problems in children to alert parents or guardians.
• Enhanced sensory abilities by giving children access to numerous textures and shapes.
• Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
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Windsor Fashions, Rancho Cucamonga, CA — Sales Associate

October 2018 - August 2019

• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
• Maintained organized, presentable merchandise to drive continuous sales
• Consistently assisted customers over the phone and made sales
• Applied security and loss prevention training toward recognizing risks and reducing store theft
• Engaged with customers to effectively build rapport and lasting relationships

Raising Cane’s, Henderson, NV — Crew Member

October 2017-August 2018

• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
• Assisted customers by answering questions and fulfilling requests
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
• Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
• Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
• Enhanced productivity levels by anticipating needs and delivering outstanding support
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
• Maintained organized, presentable merchandise to drive continuous sales
• Consistently assisted customers over the phone and made sales
• Applied security and loss prevention training toward recognizing risks and reducing store theft
• Engaged with customers to effectively build rapport and lasting relationships
• Answered incoming telephone calls to provide store, products and services information.
• Helped customers find specific products, answered questions and offered product advice.
• Worked with fellow sales team members to achieve group targets.
• Collected payments and provided accurate change.
• Developed trusting relationships with customers by making personal connections.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Received and displayed product shipments on store retail shelves upon delivery.
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Built and maintained relationships with peers and upper management to drive team success.

California State University, Northridge

Bachelor of Arts to be received in December 2023.