Jordan Paternoster

Motivated professional with experience in process design and supervising. Passionate about providing quality experience, with proven ability for dramatically improving efficiency and key indicators.

Utah Department of Health & Human Services Sept 2024 - Present

Health Program Representative, Customer Service Representative, Medicaid         Salt Lake City, UT 

• Counseled approx. 1200 Utah Medicaid members monthly on access and use of available benefits
• Educated and trained pregnant individuals using tobacco on eligible resources and incentives for smoking cessation
• Achieved ‘exceptional’ productivity scores, consistently exceeding call volume and quality expectations

The Church of Jesus Christ of Latter-Day Saints Oct 2022 - May 2024

Volunteer Representative             Santa Rosa, CA 

• Engaged with the Hispanic community to conduct community outreach initiatives and build relationships
• Managed a team of 20 volunteers, growing key indicators 350% in 8 months through development and implementation of specialized training

Utah Department of Health & Human Services, DREAM Team (Call Center) Jul 2020- Oct 2022

COVID-19 Contact Tracer/ Team Lead Supervisor/ Epidemiologist 1         Salt Lake City, UT 

• Developed quality SOPs and training materials quickly to be implemented by employees with a range of experience during emergency procedures to slow COVID-19 exposure in the community
• Supervised, directed, trained, and assessed a team of 10- 30 contact tracers each day
• Collaborated with epidemiology, and Utah public health in establishing priorities and triage protocols

Brigham Young University Aug 2019- Apr 2021

Teaching Assistant and Tutor, Women’s Health Issues (HLTH 450) and Public Health Internships Provo, UT

• Designed trainings and conducted review sessions for 400+ students to reinforce concepts and improve performance
• Tutored students with a range of learning disabilities individually, in small groups and one on one settings
• Developed training materials and streamlined processes through Powerpoint, Excel, Canva, and Google products
• Public Health Teaching Assistant of the Year (2019-2020)

Smith’s Food & Drug Centers (Kroger) May 2019- Apr 2020

Grocery Cashier Provo, UT

• Delivered customer service to WIC participants to ensure quality of care and compliance to program requirements
• Aided local management to deliver value and quality to retail customers, facilitating revenue growth
• Worked as a frontline worker during COVID-19 ensuring product safety for local clientele

Kohl’s Corporation Aug 2017- Aug 2018

Beauty Department Supervisor Meridian, ID

• Managed all department operations, including inventory-related processes, and pricing compliance
• Delivered superior customer experience through in-depth product knowledge and personal service
• Assumed supervisor tasks, including delegating, handling of finances, and supervising of staff activities

Brigham Young University (Provo, UT) Aug 2018 - Apr 2021 

Bachelor of Science/Arts: Public Health, Emphasis in Health Promotion 

Magna Cum Laude - 3.83 GPA

• Public Health, Health Promotion, Student of the Year (2020-2021)
• Life Sciences Student Council, Treasurer (2020-2021) - Managed finances and financial records
• BYU Public Health Association Secretary (2020-2021) -  Conducted public health outreach in the community
• Brigham Young Scholarship (x2), Spring/Summer Scholarship, Women in Engineering Scholarship