Jordan Matthews

Detail-oriented and compliance-focused professional with experience in regulated industries, data accuracy, inventory systems, and customer support. Known for strong attention to detail, process adherence, and the ability to manage complex workflows while supporting internal teams and external customers. Comfortable working independently, following strict guidelines, and handling ambiguity.

Tech Tooling Specialties - IT Support / Operations Assistant (Part-Time)

Jackson, MI | 2022 - Present

Provide on-site and remote IT support for daily business operations

Troubleshoot hardware, software, and network issues

Maintain and configure computers, printers, and shop systems

Coordinate pickup and delivery of parts and materials between local shops

Support production workflow by ensuring reliable technology and timely logistics

Private Caregiver Cannabis Facility - Cultivation Assistant/Trimmer/Packager

Jackson, MI | 2024 - January 2026

Assisted with fan leaf plucking

Assisted in harvesting and drying

Packaged and labeled rosin

Trimmed with a crew

Apothecare - Compliance Manager / Head of METRC Department

Ann Arbor, Michigan | February 2020 - December 2021

Led the METRC department and oversaw statewide compliance operations

Managed inventory tracking, package creation, and manifesting within METRC

Developed and enforced compliance procedures across multiple departments

Trained staff on METRC usage and regulatory requirements

Acted as primary point of contact for METRC Support and state regulatory agencies

Identified and resolved inventory discrepancies and compliance risks

Ensured adherence to evolving cannabis regulations and reporting standards

Medical Pandas - Shipping / Customer Service / Design

Jackson, MI | 2013 - 2018

• Designed and modified digital images for product and promotional use
• Prepared and shipped all outgoing customer orders
• Responded to customer inquiries and resolved complaints with accuracy and professionalism
• Maintained order accuracy and shipping documentation

Choice Laboratories - METRC Team Leader / Compliance Specialist

Jackson, MI | May 2018 - January 2020

• Printed and verified compliance labels for all products in the processing center
• Designed METRC-compliant packaging for cannabis products
• Created and managed packages within METRC for multiple brands
• Assigned packages to manifests and oversaw secure shipments
• Monitored inventory accuracy and resolved discrepancies
• Provided METRC support to internal teams and external brand partners
• Managed and trained a team of 7 technicians
• Coordinated with METRC Support and MRA Compliance to resolve regulatory issues
• Responded to customer support tickets through Zendesk

Tech Tooling Specialties - CNC Operator

Jackson, MI | May 2012 - May 2014

• Operated CNC machines and hand tools
• Assisted with welding and fabrication tasks
• Supported prototype development and design processes

Otter’s Oasis - Assistant Manager

Kalamazoo, MI | May 2010 - May 2011

• Supervised up to 5 employees per shift
• Opened and closed the store, including cash handling and register reconciliation
• Managed inventory, ordering, pricing, and receiving shipments

The Den Party Store - Assistant Manager

Kalamazoo, MI | August 2008 - May 2010

• Managed up to 8 employees
• Verified department readiness prior to closing
• Audited employee register counts and prepared nightly deposits

Freelance IT Services - On-Call Technology Support Specialist

Tecumseh, MI | June 2005 - June 2008

• Provided on-site and remote technical support
• Diagnosed and resolved hardware and software issues
• Removed malware and improved system security
• Recommended software and hardware upgrades

Tecumseh High School - On-Call Technology Support Specialist

Tecumseh, MI | June 2004 - June 2005

• Responded to IT support tickets across the school district
• Troubleshot end-user technical issues
• Documented resolutions in a ticketing system

Western Michigan University - Computer Information Systems
2007 - 2011

Washtenaw Community College
2005 - 2007