Jolene Ryan

• 12+ years' experience in managing all elements for a successful deployment of SaaS and On-Premises customer software solutions. 
• Focus on Key Performance Indicators and revenue.
• Responsible for directly managing Project Managers, Business Analysts, Solution Engineers and Customer Care specialists.
• Strong mix of analytics, strategic vision, and communication skills. See Big Picture but concentrate on the details.
• Develop and imbed best practices for implementation methodologies and cross team collaboration with a focus on alignment and efficiency. 
• Leads and facilitates departmental and individual performance improvement with over  20 years of management experience.
• Oversee all project deliverables with a focus on forecasting scheduling bandwidth management, and customer satisfaction.  Believe strongly in the power of appropriate expectation setting.
• Uses data driven information to work with executives on company roadmap and strategy.
• Demonstrates skills in financial cost management.
• Inquisitive, critical thinker.

Accomplished leader with oversight on 100’s of software implementations over the past 12 years.  Exhibiting core competencies key to success in any industry. 20 years’ experience in managing, strategizing, directing, developing and delivering KPI and Revenue targets.   Possess strong people skills, creativity, and rational analysis. Skilled in developing, coaching and mentoring teams in a virtual environment to drive performance for high quality deliverables.  Present strong communication, organizational and human relation skills. Excellent decision-making and judgment capabilities. Consistent actions, able to multitask, prioritize and meet deadlines. Management experience in direct reports up to 15 employees and responsibility for teams of up to 120 employees.

Undergrad work in Psychology at both University of Minnesota and University of North Texas.