Joel Blackburn

I’m an unemployed field service technician that is looking for a new job.

Customer Engineer - NCR VOYIX South Central Michigan

● Repaired registers/devices for retail and hospitality businesses

● Reduced equipment downtime by conducting proactive diagnostics tests that helped identify

potential problems before they became critical issues.

● Improved customer satisfaction by providing timely and efficient technical support for hardware

issues.

● Provided ongoing training for end-users, enhancing their knowledge of systems and increasing

productivity.

● Conducted regular preventive maintenance checks on equipment, reducing unexpected

downtime and repair costs.

● Explained complex technology-related issues in understandable terms to customers.

● Delivered exceptionally high levels of professionalism and support to each customer, upholding

the company's commitment to service.

Lansing Community College, Lansing, MI

Computer Network & Information Security, Associates Degree in Business GPA 3.26 Graduation date: May 2011

RELEVANT COURSES:

● Computer Support: A+ Essential ● Intro Computer Info Systems ● Operating Systems Concepts

● Introduction to Networking ● Computer Support: A+ Technician ● IT Project Management

● Info Sys Tech/Problem Solving ● SQL Concepts ● Managing Negative People

● Diversity in the Workplace ● Best Practices: ITIL, ISO ● IT Security Foundations

● Business Writing