Jinesh S.

Career Objective

An accomplished engineer with hands-on technical experience providing strategic technical guidance to enterprise clients in security and cloud environments. Expert at troubleshooting complex technical issues, driving platform adoption, and serving as a trusted advisor to customers. Combines deep technical knowledge with exceptional customer service skills to lead complex enterprise implementations, optimize customer experiences, and ensure successful outcomes. Proven ability to translate technical concepts into business value for organizations from startups to Fortune 500 enterprises.

Core Technical Competencies

Client Success: Onboarding & Training, User Adoption Strategies, Customer Relationship Management, Voice of Customer Advocacy, Technical Solution Design

Technical Expertise: SaaS Platform configuration, Security Controls, Endpoint Management, and Vulnerability Management

Systems & Applications: Cloud Platforms, Enterprise Software Implementation, Automation & Monitoring, Endpoint Visibility & Control

Business Impact: Strategic Roadmap Development, Executive Communication, Usage Analytics, Cross-Functional Collaboration, Value Demonstration

Professional Experience

Tanium Inc. (Remote, CA)

Support, Technical Account Manager | Support Center Org. April 2023– April 2025

● Engaged with customers in performing technical deep dives to triage and solve support cases within the Tanium solutions and addressing various customers’ needs through verbal and written communications.

● Provide demonstrations following a tailored approach, highlighting the product's value proposition, addressing specific needs, and showing how solutions can help customers achieve their goals.

● Ensure customer success through proactive periodic health checks of the platform, product training, and development of best practices.

● Serve as a customer advocate with internal stakeholders to ensure that needed customer feedback is adequately documented and assessed by internal teams.

● Identify renewal risk and collaborate with internal cross-functional teams to remediate and ensure successful renewal, also work with the sales team in identifying account up-scale opportunities.

● Coordinated between cross-functional teams for feature requests, product testing, bug fixes, project requests, sales, and various other tasks.

● Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement.

Enterprise Services Engineer | Enterprise Services Org. August 2020 – April 2023

● Platform Adoption: Designed and executed tailored adoption for Fortune 500 clients, driving user engagement and ensuring customers fully realized the platform value

● Client Onboarding: Facilitated seamless implementations for enterprise clients, including detailed user training programs and custom configuration workflows for solutions such as patching, compliance, software, and asset management, enforce, threat response, and file integrity monitoring.

● Technical Advocacy: Gaining a deep understanding of customers’ requirements, challenges, and then designing and delivering customized use cases that align with their strategic and business goals using a consultative approach.

● Value Realization: Proactively ensuring that customers are realizing the full value of their investment and maximizing their ROI (return on investment) by consistently driving sustained adoption of Tanium’s platform.

● Client Satisfaction: Maintain high client retention rates through proactively identifying and resolving any obstacles that may impede customer success, and collaborating with peers to address them promptly.

● Professional Development: Attained comprehensive Tanium certifications, including Tanium Certified Operator (TCO), Tanium Certified Administrator (TCA), and Tanium Certified Specialist-Cloud Deployment (TCS-CD), demonstrating advanced platform expertise and implementation capabilities.

Symantec Inc. (acquired by Broadcom Inc. (San Jose, CA) June 2009 – March 2020

Principal SQA and Support Engineer | Enterprise Escalation Org.

● Proactively engaged with enterprise customers to resolve complex technical challenges through methodical system analysis. strategic troubleshooting and comprehensive root cause investigation.

● Led cross-functional collaboration between Support Engineers, Technical Account Managers, Product Managers, and Customer Success teams to orchestrate comprehensive solutions for enterprise customers.

● Implemented Agile testing methodologies to systematically identify, document, and resolve critical product issues across enterprise security solutions, including PGP Encryption, Data Loss Prevention(DLP), and Symantec Endpoint Protection (SEP).

● Delivered high-impact technical demonstrations and strategic presentations to key stakeholders, translating complex product capabilities into tangible business outcomes.

Symantec Inc. (Mountain View, CA) December 2006 – January 2009

SQA Specialist | Network Access Control (NAC) Solution Team

● Performed compliance and vulnerability testing on Symantec NAC Enforcer Appliance, SEP management server, and Windows/Linux/MacOS Clients utilizing system and network admin tools.

● Took ownership in developing test plans based on the business requirements and customers’ needs.

Trend Micro Inc. (Cupertino, CA) August 2004 - December 2006

QA Engineer

● Spearheaded technical integration partnership with Cisco Systems, configuring and optimizing Unified Threat Management (UTM) solutions across enterprise environments. Implemented complex security configurations on Cisco Adaptive Security Appliances (ASA) with Security Service Module (SSM) integration, ensuring seamless interoperability and enhanced protection for mutual customers.

● Designed and implemented security validation frameworks for anti-phishing, anti-malware, and data protection solutions in enterprise environments. Developed real-world simulations to validate protection capabilities against emerging threats, while conducting performance optimization testing.

McAfee Inc. (Santa Clara, CA) May 2001 – July 2004

QA Engineer

● Performed functional and security tests of PGP/McAfee Desktop Firewall, IDS/IPS, and deployment of policies through ePolicy Orchestrator (ePO).

Microland Ltd. (San Jose, CA) December 1997 – April 2001

Network Support Engineer

● Served as a trusted technical advisor for customers, managing multi-platform environments including Novell, Windows NT/2000, MS-Exchange, SQL infrastructure, and network security systems.

● Successfully delivered two complex enterprise migration projects for key clients in Saudi Arabia, transitioning legacy Novell networks to Windows NT infrastructure and MS-Mail to MS-Exchange.

Skills

● Networking and Security TCP/IP, DNS, DHCP, VLAN, Firewalls, NAT, IDS/IPS, UTM

Symantec Network Access Control Enforcer, Symantec Endpoint

Protection, PGP Encryption, Wireshark, routing, and switching

● Internet Protocols HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS

● Data format familiar with JSON, XML, CSV, SQL

● Operating Systems Windows (expertise), Linux, and MacOS (familiarity)

● Soft skills Customer success, project planning, and management

Education

Shah & Anchor Kutchhi Polytechnic Engineering College (India) – Digital Electronics Engineering

Tanium Inc. (Remote, CA)

Support, Technical Account Manager | Support Center Org. April 2023– April 2025

● Engaged with customers in performing technical deep dives to triage and solve support cases within the Tanium solutions and addressing various customers’ needs through verbal and written communications.

● Provide demonstrations following a tailored approach, highlighting the product's value proposition, addressing specific needs, and showing how solutions can help customers achieve their goals.

● Ensure customer success through proactive periodic health checks of the platform, product training, and development of best practices.

● Serve as a customer advocate with internal stakeholders to ensure that needed customer feedback is adequately documented and assessed by internal teams.

● Identify renewal risk and collaborate with internal cross-functional teams to remediate and ensure successful renewal, also work with the sales team in identifying account up-scale opportunities.

● Coordinated between cross-functional teams for feature requests, product testing, bug fixes, project requests, sales, and various other tasks.

● Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement.

Enterprise Services Engineer | Enterprise Services Org. August 2020 – April 2023

● Platform Adoption: Designed and executed tailored adoption for Fortune 500 clients, driving user engagement and ensuring customers fully realized the platform value

● Client Onboarding: Facilitated seamless implementations for enterprise clients, including detailed user training programs and custom configuration workflows for solutions such as patching, compliance, software, and asset management, enforce, threat response, and file integrity monitoring.

● Technical Advocacy: Gaining a deep understanding of customers’ requirements, challenges, and then designing and delivering customized use cases that align with their strategic and business goals using a consultative approach.

● Value Realization: Proactively ensuring that customers are realizing the full value of their investment and maximizing their ROI (return on investment) by consistently driving sustained adoption of Tanium’s platform.

● Client Satisfaction: Maintain high client retention rates through proactively identifying and resolving any obstacles that may impede customer success, and collaborating with peers to address them promptly.

● Professional Development: Attained comprehensive Tanium certifications, including Tanium Certified Operator (TCO), Tanium Certified Administrator (TCA), and Tanium Certified Specialist-Cloud Deployment (TCS-CD), demonstrating advanced platform expertise and implementation capabilities.