Jessica Robertson

Dynamic higher education leader with expertise in communications strategy, service
delivery, and operational management. Skilled in leading digital and physical
communications, customer service operations, assessments, and quality control audits
while driving innovation and improving the residential student experience. Adept at cross-
departmental collaboration, staff development, and budget oversight with a proven record
of data-driven improvements and service excellence.

• Directed Housing & Residence Life website, social media, and digital messaging, reducing
repeat service inquiries.
• Launched new front desk and customer service protocols, boosting student satisfaction
and reducing unresolved tickets.
• Designed and implemented assessments, surveys, and audits to guide process
improvements.
• Led deployment of The Housing Director (THD) system for housing assignments and
communications for 3,100+ students.
• Managed $20M+ in budgets, ensuring compliance, efficiency, and effective resource use.
• Built cross-campus partnerships with Title IX, University Police, Counseling & Health
Services to strengthen student safety and engagement.

Currently in my Masters program