Jessica Goldin

A dedicated and compassionate client-focused professional with over 26 years of experience in case management and client support, specializing in advocating for and empowering diverse populations. Proven ability to assess needs, develop comprehensive client-centered care plans, and effectively connect individuals with essential federal, state, and community resources. Adept at navigating complex regulations, ensuring compliance, and meticulously managing data and documentation. Seeking to leverage strong interpersonal communication, problem-solving, and organizational skills to positively impact the community working as a Case Manager in Human Services.

Jessica Goldin is a dedicated, client-focused professional with over 27 years of experience, primarily in complex case management within the social services and legal fields. Her career is heavily centered on her tenure at Multnomah County's Department of County Human Services (DCHS), where she has served for nearly a decade as a Case Manager 2 for the Aging, Disability and Veteran Services Division (ADVSD) and the Intellectual and Developmental Disabilities Division (IDDSD). In this role, she manages large caseloads of individuals with I/DD, performing comprehensive eligibility assessments, developing and monitoring client-centered Individual Service Plans (ISP), and acting as a crucial liaison connecting clients with essential state, federal, and community resources. Complementing this, she has experience as a Temporary Case Manager 2 - ONA Assessor, performing mandated functional assessments. Prior to her work in social services, she spent 11 years with the Federal Public Defender and Green Light Law Group, LLC, where she progressed to a Case Management Assistant and Billing and CRM Manager, respectively. In these legal and administrative roles, she was responsible for high-volume case file management, complex data analysis, maintaining internal controls, and managing client relations and firm operations.

CORE SKILLS
Person-Centered Customer Service | Interpersonal Communication | Cross-Systems Collaboration | Complex Case Management | Time Management | Conflict Resolution | Leadership | Equity and Inclusion | Universal Ally | Teamwork |  Accurate Data Entry      

PROFESSIONAL DEVELOPMENT

*AI-Powered Government: 3 Strategies to Transform Your Workforce - June 2025

*Building Holistic Frameworks for Self and Community Care - June 2025

*Emotional CPR - May 2025

*Mental Health First Aid Training - February 2025

*QPR Question, Persuade & Refer - February 2025

*Foundations of Disability Justice - June 2023

*Google Fundamentals: Meet - May 2021

*Transforming Trauma - January 2021

*Promoting Equity Series: Building Resilience for Systems - January 2021

*Equity and Inclusion: Leveraging Diversity, Nurturing Excellence - December 2019
*Keys to Effective Communication, Portland Community College – March 2016
*Turning Conflict into Conversation, Portland Community College – February 2015