Jess Branson

I’m an operations leader with 18 years in public safety and dispatch, known for building reliable systems and training teams that perform under pressure. I specialize in process improvement and systems administration across Central Square Enterprise CAD, Everbridge, E911 and many other programs. I recently completed my MBA to deepen my strategic decision‑making and financial analysis. I am focused on advancing into operations leadership roles that blend efficiency, technology, and team development. I care about clear SOPs, measurable outcomes, and leading change without disrupting service. If your operation needs a steady hand and scalable workflows, let’s connect.

Dispatch Manager | San Manuel Nation / Yaamava’ Resort & Casino | 2015 – Present

 • Manage a team of dispatchers, ensuring compliance with gaming and safety regulations.

 • Reduced time-to-hire and improved onboarding efficiency through streamlined workflows. 

• Developed and delivered Dispatch Academy curriculum, increasing training completion rates by. 

• Authored SOPs and department policies for operational consistency and compliance. 

• Led CAD system upgrade project. 

• Served as Systems Administrator for CAD, DwellingLive, Everbridge, E911, and Field Training Online platforms. 

• Assisted with Telestaff scheduling system to maintain accurate staffing and shift coverage. 

• Conducted interviews and acted as hiring manager for multiple dispatch team positions.

• Managed onboarding process for new hires and facilitated academy-level training classes.

• Master of Business Administration (MBA), Western Governors University 

• Bachelor of Business Administration, Western Governors University

• FEMA IS-700: National Incident Management System 

• FEMA IS-200: Basic Incident Command System 

• FEMA IS-100: Introduction to Incident Command System 

• POST Certification – Dispatcher Academy