Jeremiah Juan

Hi! I’m Jeremiah, a Sherwood-based customer service professional with over 12 years in the BPO industry. I’ve served as a Team Lead, QA, and Trainer, but my passion lies in providing outstanding support through email and chat.

I’m skilled in platforms like Zendesk, Gladly, and Shopify, with some hands-on experience using Ordergroove. Whether it’s resolving customer concerns, processing orders, or helping teams improve performance, I bring reliability, clear communication, and a calm, customer-first approach to every interaction.

I’m now seeking a part-time remote role where I can put my experience to work and help your team deliver seamless, top-tier support. Let’s connect!

I have 12 years of experience in the BPO industry, where I’ve worked as a Customer Service Team Lead, Quality Analyst, and Trainer. My strengths lie in handling email and chat support, managing high-performing teams, and improving customer satisfaction. I’ve supported e-commerce and subscription-based clients using platforms like Zendesk, Gladly, Shopify, and Ordergroove. I’m highly adaptable, deadline-driven, and thrive in remote work environments. Whether coaching agents or directly supporting customers, I always aim to deliver service that builds loyalty and trust.

I completed two years of BS in Development Communication, which gave me a solid foundation in effective communication—something I’ve applied throughout my customer service career. Although I wasn’t able to finish my degree due to financial challenges, I’ve continued to grow professionally through hands-on experience, leadership roles, and ongoing training in tools like Zendesk, Gladly, and Shopify.