Jeremiah Cortinas

June 2022 - PRESENT,  Pflugerville, TX

Working in strict compliance with established safety procedures and guidelines

Coordinates production and shipping schedules and ensuring that they are within budgetary and time constraints

Confirming goods and/or merchandise information and ensuring that they match that of the work order

Examining merchandise for damage, flaws, and/or irregularities

Labeling and stockpiling merchandise according to size, shape, and type

Assist managers with monitoring work performance and handling warehouse issues.

Strategically organizes the movement of product totes for fulfillment associates to be able to pull appropriate customer order from the inventory

Works in a fast-pace environment to fulfill orders in a succinct manner to meet production quota

Served as a Process Guide to help train new associates on stations equipment and procedures required by the company

Able to move 70+ lbs with a tote tank across the facility

Amazon Floor Management Associate (AFM) with hands-on experience in supporting efficient warehouse operations on the robotics floor. Skilled in retrieving customer items accurately for robotic fulfillment, resolving pod and robotic drive crashes, and ensuring smooth workflow at pick and pack stations. Adept at assisting station associates with drive alignment and handling dropped products to maintain productivity and safety standards. Proven ability to troubleshoot issues quickly and uphold operational excellence in a fast-paced, automated environment.

Trained and certified with FAST(Floor Assessment Safety Training)  and UP(Universal Procedures) certifications (completed Jul 2,2025)

Dedicated and highly reliable IT support professional with hands-on experience in fast-paced, high-volume environments. Proven success in IT asset handling, warehouse operations, and customer-facing roles. Currently employed as a Floor Management Associate (AFM) at Amazon, where responsibilities include resolving robotic drive and pod malfunctions, managing item retrievals, and maintaining efficient operations at fulfillment stations. Known for troubleshooting under pressure, providing frontline support to associates, and ensuring seamless coordination on the robotics floor.

Additional experience includes serving as an Office Assistant with Travis County, performing a range of clerical and IT-related data tasks in compliance with HIPAA. Over 7 years of total customer service experience across various industries, demonstrating a commitment to professionalism, adaptability, and teamwork.

Key skills include:

IT asset handling and logistics

Hardware knowledge (PC builds, troubleshooting)

Microsoft 365, Adobe Photoshop, JavaScript, and C++

Process training, documentation, and mentorship

Safety-certified (FAST & UP) and recognized for leadership and performance excellence

Currently in the final year of a Bachelor of Science in Information Technology – Game Design at Liberty University, with expected graduation in May 2026. Actively completing final coursework including:

• Interactive Game Design
• Information Technology Capstone Project

These advanced classes reflect hands-on experience with software design, systems thinking, and IT project execution—providing both creative and technical foundation for real-world IT roles.

Previously studied Computer Science with a minor in Computer Engineering at Texas State University, gaining foundational knowledge in programming, systems architecture, and problem-solving before transferring to Liberty to specialize in game technology and IT systems.