
Jennifer Collins
Customer Service / Support
Services offered
For the length of my professional career a component of my work has always been working with customers and the public. I find that my communication style is effective at conveying complicated ideas and concepts clearly. I believe in advocacy for both customers and employees. I have a knack for seeing the lens through which others may be operating and finding a path forward with them.
I am highly qualified in most common business software applications. I have over 20 years of experience with technical competencies, and I enjoy learning new applications, new programs and new technologies. I don’t shy away from tech, I embrace it. I have used Microsoft Office, ACT Database, Google Suite, and Adobe just to name a few. I also created a web-based program for a medical office that needed to be updated and I design and create web sites for fun.
I have extensive experience in contacting targeted clients for a SaaS platform. I successfully enrolled over 300 users. I was “boots on the ground” when it came to recruiting new members, new-member retention and face-to-face meetings for educational and marketing purposes. I was responsible for interviewing and hiring staff at all levels and I was a vital member of the development of strategic partnerships with sustainable and DEI-focused companies.
I have extensive (4 years) experience and a firm grasp in medical billing and I was the lead biller for a Chiropractic Office here in California.
Experience
- Communications specialist with an emphasis on effective means to convey complicated ideas and concepts clearly
- Efficiency expert able to employ myriad technical tools to speed organizational focus on top priorities as they tie back to the company's goals and core values
- Solution-oriented professional adept at leading teams to greater success through engagement and a foundation of inclusivity
- Customer and employee advocate able to lend effective and professional support elevating customer success
EMPLOYMENT HISTORY
Ask ECCO, CMO & Co-Founder
2021 - 2024
BuyJennifer.com, Owner & Founder
Currently
Previous experience:
Hewitt Chiropractic
Front Office Manager & Medical Billing Specialist
Kleinfelder, Inc.
Executive Assistant to VP of Client Services Marketing Group
Education
High School Diploma and some college experience
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