Jeannette Ramos

With over a decade of experience in the aviation industry, I bring a wealth of expertise as a dedicated customer service and marketing manager. I thrive in fast-paced environments where I can utilize my strong background in communications, public relations, and contract management to ensure exceptional service delivery. At Summit Aerospace, I am instrumental in fostering positive client relationships through effective communication and problem-solving skills. I am passionate about exceeding customer expectations and am committed to delivering excellence and value to our diverse global clientele. Embracing collaboration and diversity, I continuously seek opportunities to enhance customer satisfaction and support the company's mission.

As both Account Manager and Marketing Manager, I've excelled in diverse responsibilities: overseeing daily content creation for social media (Facebook, Instagram, LinkedIn, Twitter), achieving a 70% increase in engagement and over 500k impressions; strategizing campaigns for events and trade shows; managing website creation and SEO efforts with a team; utilizing Google tools for market research; orchestrating internal communications and email marketing for brand awareness; handling budgeting, company calendar management, and cross-departmental communication; nurturing customer relationships and supporting contract negotiations; evaluating project success and recommending improvements; coordinating events and presentations to exceed customer expectations; and supporting TSA procedures and customer follow-ups for the Training Department. These roles demanded keen attention to detail, strong communication skills, strategic thinking, and a dedication to exceptional service delivery and results.

• Daily content creation for social media platforms, such as Facebook, Instagram, LinkedIn, and Twitter, increased engagement to 70% and impressions to over 500k.
• Decision-making on managing campaigns at events, conferences, and trade shows.
• Website creation and management with a support team of at least three people.
• SEO and market research with metrics analytics using Google tools, i.e., GMB, Google Ads, and Paid Ads.
• Internal communication for company events for brand awareness and partnerships through e-mail marketing.
• Budget management, record keeping of the company calendar, and important communication between the sales department, inventory, account managers, stockholders, and marketing.
• Customer service: ensuring long-lasting relationships with possible leads and cross-functional partners.
• Tracked the creation and progress of marketing programs and impact on the company, including employee engagement projects.