Jaya Dixon

I am a detail-oriented and customer-focused professional with a proven track record in front-desk operations, retail management, and virtual assistance. With bilingual fluency in Spanish and English, I excel in providing exceptional customer service, handling administrative tasks, and fostering positive client experiences. My expertise spans scheduling systems, problem-solving, and effective communication, making me a valuable asset to any team.

I am passionate about enhancing customer satisfaction, streamlining operations, and contributing to organizational growth. Currently pursuing my degree at SUNY University at Albany, I am eager to leverage my skills and experience in customer-facing roles while continuously expanding my professional knowledge.

My experience blends a strong background in customer service, administrative support, and front-line team coordination. I’ve worked in both in-person and virtual settings, and no matter the environment, I’ve always brought a people-first mindset to everything I do whether that’s helping a customer, supporting a team, or keeping operations running smoothly behind the scenes.

Over the years through school and on the job I’ve developed a knack for juggling details, staying organized, and communicating clearly. I’ve worked the front desk, supported retail operations, and provided high-quality virtual assistance, always with a focus on being dependable and professional. I’m also proud to offer bilingual services in both English and Spanish, helping bridge communication gaps to ensure every customer feels heard and supported.

At the heart of it all, I care about making things easier for people whether it's through friendly service, thoughtful coordination, or just being someone my team can count on.

I am currently a rising senior at the University of Albany and am set to graduate Fall of 2025. My major is Communications and minoring in Spanish.