Jasmine Goode

Bartender – Opening Team | The Fish Market of Maryland (PG County) — Feb 2025 – Present

● Selected as part of the opening team for a new sports bar concept

● Supported brand launch by introducing customers to new products and driving early adoption

● Engaged with distributors during tastings to learn new products and share customer insights

● Identified products that resonated with customers and recommended menu or inventory adjustments

● Maintained strong sales performance through premium upselling and product education

Bartender | High-Volume Hospitality Environments | Tom’s Sports Tavern / Liberty Tavern —

Feb 2022 – Present

● Served 120+ customers per shift in fast-paced, high-volume environments while maintaining exceptional customer engagement

● Educated customers on spirit categories, production methods, and flavor profiles to support informed purchasing decisions

● Promoted featured and happy-hour brands, contributing to consistent promotional sales performance

● Collaborated with distributors during tastings to gain product knowledge and relay customer feedback

● Trained and mentored new bartenders and servers, reinforcing service standards and product knowledge

● Performed opening and closing duties, managed cash drawers, and assisted with inventory counts

● Recognized as a top-performing and highly requested bartender, driving repeat business and strong customer loyalty

● Increased check averages through strategic upselling of premium spirits, specialty cocktails, and featured brand

Bartender | Cityview Restaurant — July 2024 – March 2025

● Delivered high-quality beverage service in a fast-paced restaurant environment

● Applied product knowledge to recommend cocktails, spirits, and beer selections

● Provided feedback to leadership on underperforming products and suggested alternatives

● Maintained compliance, cleanliness, and inventory organization standards

ADDITIONAL CUSTOMER SERVICE EXPERIENCE

Customer Experience Manager | Mosquito Joe of Baltimore & Annapolis | 2020 – 2022

● Led customer experience operations focused on retention, satisfaction, and service recovery

● Trained new hires and reinforced service standards and communication best practices

● Resolved escalated customer issues and partnered with leadership to improve service quality

Account Executive – Customer Loyalty Group | ClearOne Advantage | 2019 – 2020

● Managed client relationships through daily communication and needs-based solution recommendations

● Presented features and benefits clearly to support informed customer decisions

● Balanced multiple accounts while maintaining strong customer loyalty and service quality

Customer Solutions Teammate | PayPal, Inc. | 2017 – 2019

● Handled 45+ customer interactions daily across phone and digital channels

● Educated customers on products and features to increase adoption and satisfaction

● Identified opportunities to recommend additional services while resolving issues

Assistant Store Manager | Forever Wireless | 2011 – 2016

● Supported retail sales operations, inventory management, and customer service

● Shared sales best practices to improve team performance and store efficiency

I completed the Maryland Bartending Academy over 5 years ago and I recently received a renewal of my T.I.P.S certification