Jared Hull

Employee Development Coach, Team Support Specialist, OOP TL, Hiring and Integration Manager, and Sales Coach.

• Collaborated on processes that set new standards for agent training as measured through the penetration of premium products and sport packages in OJT.
• Coached and developed multiple agents into leaders.
• Selected as the group expert to individualize coaching and training, that would meet individual agent needs, and meet business standards.
• Rebuilt the Work Force Management team at EDS, while transitioning from IEX to Blue Pumpkin, establishing a culture of service.
• Chosen to support multiple teams during changes in leadership at multiple companies.
• Chosen to lead a special project in HR, to assist in hiring new agents and reduce attrition, partnering with Learning and Development to ensure a seamless transition from hiring to training to production.
• Collaborate and develop a marketing strategy for the Boise DIRECTV call center, coordinate, schedule, lead on site Hiring/Virtual events, facilitate off site career fairs, conduct interview training with managers, and have calibration discussions on hiring standards.
• Consistently produce high performing sales and service teams, at various positions for various companies, that led to expansion for these companies. 
• Selected to lead a team of tenured agents through a culture shift in OOP during CIMS implementation-learned another aspect of the business and lead.
• Awarded the “Customer Care Spotlight Award” for “Build Talent” in 2012. Selected for the Service of Excellence award twice, and Elite Quarter Performance award twice.
• Collaborate with multiple departments to re-write our Customer Loyalty Interview Guide, outline HITL role for other sites, and pilot new processes to decrease Street to Seat time for applicants.

Sales Manager

• Hire develop and train sales teams.
• Appraise, whole sell, and recondition trade ins.
• Maintain new and used car inventory.

At BSU I attended several courses to improve my writing and understanding of human behavior.