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Pearland
Jara Go

Jara Go

ServiceNow Consultant

Technology / Internet

Pearland, Brazoria

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About Jara Go:

Business Applications Technical Consultant

Experience

  • Developed and implemented enhancements and configuration requests tailored to client needs in the ServiceNow platform including Service Portfolio Management (SPM), IT Service Management (ITSM), and Customer Service Management (CSM).
  • Maintained client scripts, business rules, UI policies, script includes through the use of JavaScript, HTML/CSS, and GlideAjax/GlideRecord
  • Identified and addressed defects/ bugs by researching and executing test cases to confirm resolutions
  • Conducted comprehensive regression testing and user acceptance testing (UAT) to ensure functionality and performance 
  • Served as a System Administrator, ensuring optimal system performance as well as monitoring and responding to client tickets to consistently maintain service level agreements (SLAs)
  • Prepared detailed documentation and knowledge materials to facilitate seamless post-go-live support and training 
  • Managed change management processes, ensuring smooth transitions and minimal disruption to client operations
  • Consulted with team members and stakeholders to understand and translate requirements into technical deliverables

Education

Master of Science in Business, Graduated Magna Cum Laude (GPA: 3.8)     June 2021– May 2022

Bachelor of Science in Economics, Graduated Magna Cum Laude (GPA: 3.7)             August 2019 – May 2021

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