James Wilson

I am eager to explore opportunities in Information Technology and Computer Electronics, where I could utilize my customer service and technical skills. With a strong academic background in Computer Networking Systems, I have a solid grasp of various hardware and software concepts. Recognized for my goal-oriented mindset and collaborative spirit, I excel in team settings. My strong organizational and communication skills enable me to make meaningful contributions to the team. I am passionate about pursuing roles that challenge me and foster growth in these exciting fields.

Professional Experience

Senior Operations Admin – Quality Assurance

FedEx Ground, Ocala, FL | Sep 2019 – Present

• Manage operational quality processes, including damaged goods assessments, re-labeling, and shipment reconciliation.
• Utilize handheld devices and internal applications to print shipping labels and process packages accurately.
• Apply Business Objects to locate and analyze shipment data using tracking numbers and ZIP code queries.
• Support cross-departmental initiatives to streamline package flow and reduce processing errors.

Air Package Handler

UPS, Chicago-Rockford International Airport, Rockford, IL | Jun 2000 – Sep 2019

• Processed high-volume air freight shipments with accuracy and speed in a time-critical environment.
• Conducted quality checks to ensure compliance with safety and transportation regulations.
• Coordinated with ground crews and supervisors to maintain optimal workflow efficiency.

Roto-Gravure Pressman Jogger

Quad Graphics, Mount Morris, IL | Jun 1997 – Feb 2000

• Operated and maintained high-speed gravure printing presses to meet production deadlines.
• Assisted press operators with material setup, alignment, and quality control checks.
•  Maintained consistent output quality while minimizing downtime.
•  Conducted comprehensive routine maintenance on all press equipment, skillfully transitioned between various presses during job changes, and guaranteed a smooth and efficient start-up that maximized performance and productivity. Execute thorough routine maintenance on all press equipment, skillfully set up various presses during job transitions, and ensure a smooth, efficient start-up that guarantees optimal performance and productivity.

Education

• Diploma in Information Technology – Network Systems | Rasmussen College; Rockford, IL| December 2016
• Bachelor’s in Applied Science - Computer Electronics Engineering Technology | ITT Technical Institute, Mount Prospect | March 2004
• Associate in Applied Science – Computer Electronics Engineering Technology | ITT Technical Institute, Mount Prospect | September 2002