James Louidor

PROFESSIONAL SUMMARY

I have been working from home or Call Center for over 6 years, Customer service representative with over 3 years of experiences in the telephone customer service, including sales, conducting political survey/medical survey, delivery services, tech support, and customer care; Familiarity with major customer service software, aiming to be use my proven skills to effectively accomplish all my task on time. Medical Interpreter for over 2 years of experiences, motivated to maintain the client and LEP satisfaction and contribute to company success, I'm very proactive with exceptional medical service strengths, proven ability to generate leads through communications using fact, diplomacy professionalism. I'm a Solid team player with upbeat, positive attitude and high-quality at following instruction while Interpreted and helped the non- English speaking patients and clients. 

Education

• Went to kindergarten in Port-au-Prince, Haiti
• Graduated from Cambridge Rindge and Latin High school in Cambridge, Massachusetts. 
• Earned my Associate Degree for Automotive Technology from Mass Bay Community College in Wellesley Hills, Massachusetts.

Skills

•  Fluent in English/ Haitian Creole. 
• HIPAA certified.
• Appointment settler and software Knowledge.
•  Data entry Expert. 
• Cold calling and Meeting arrangements.

Work History

Medical Interpreter (OPI/VRI) “Language Line Solutions, Florida, USA.

Started: January, 2021          Ended in: July, 2004

 • Followed ethical Codes to protect confidentiality of patient & medical information. 

• Interpreted services to families during their scheduling initial visit and coordination of ongoing treatment.

 • Served as a medical interpreter for both patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communication.

 • Working as an over the phone/video interpreter. 

• Provided cultural input to speakers to help parties who did not speak similar languages communicates with and understands one another.

Haitian Creole Interpreter (OPI) “Transperfect Interpretation”, Boston, MA. USA

Started: February, 2019                     Ended March, 2021

• Facilitates communication between parties who speak different languages in varioussectors, including healthcare, legal, business, and customer service.
• Provide real-time interpretation services duringphone calls. This involveslistening to one party and accurately conveying their message in the target language to the other party.

Inbound sales Contractor “Great Virtual Works”, Fort Lauderdale, Florida, U.S.A 

Started: October, 2016                      Ended July, 2018

• Selling OmegaXL, TurmericXL, ProbioticXL, StrongHeartXL and VitaminD3XL dealing with jont-pain due to inflammation. 

• Answering inbound phone calls. 

• Make sure the customers feel welcomed and able to answer any questions that they might have toward the products.

Appointment Scheduler for “Simmon Med”, Boston, MA. 

Started: November, 2012                          Ended: December, 2015

 • Acted as first point of contact and set appointments for prospective clients.

 • Balanced the customer’s availability, schedule and maximum load levels when scheduling appointments.

 • Answering phone calls and questions from potential customers before scheduling. 

Hobbies

 • I like to watch action movies therefore Jason Stratham is my favorite actor. 

• I enjoy watching all type of sports.

 • I like to travel because I have been to many countries.

PROFESSIONAL SUMMARY

I have been working from home or Call Center for over 6 years, Customer service representative with over 3 years of experiences in the telephone customer service, including sales, conducting political survey/medical survey, delivery services, tech support, and customer care; Familiarity with major customer service software, aiming to be use my proven skills to effectively accomplish all my task on time. Medical Interpreter for over 2 years of experiences, motivated to maintain the client and LEP satisfaction and contribute to company success, I'm very proactive with exceptional medical service strengths, proven ability to generate leads through communications using fact, diplomacy professionalism. I'm a Solid team player with upbeat, positive attitude and high-quality at following instruction while Interpreted and helped the non- English speaking patients and clients. 

Education

• Went to kindergarten in Port-au-Prince, Haiti
• Graduated from Cambridge Rindge and Latin High school in Cambridge, Massachusetts. 
• Earned my Associate Degree for Automotive Technology from Mass Bay Community College in Wellesley Hills, Massachusetts.

Skills

•  Fluent in English/ Haitian Creole. 
• HIPAA certified.
• Appointment settler and software Knowledge.
•  Data entry Expert. 
• Cold calling and Meeting arrangements.

Work History

Medical Interpreter (OPI/VRI) “Language Line Solutions, Florida, USA.

Started: January, 2021          Ended in: July, 2004

 • Followed ethical Codes to protect confidentiality of patient & medical information. 

• Interpreted services to families during their scheduling initial visit and coordination of ongoing treatment.

 • Served as a medical interpreter for both patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communication.

 • Working as an over the phone/video interpreter. 

• Provided cultural input to speakers to help parties who did not speak similar languages communicates with and understands one another.

Haitian Creole Interpreter (OPI) “Transperfect Interpretation”, Boston, MA. USA

Started: February, 2019                     Ended March, 2021

• Facilitates communication between parties who speak different languages in varioussectors, including healthcare, legal, business, and customer service.
• Provide real-time interpretation services duringphone calls. This involveslistening to one party and accurately conveying their message in the target language to the other party.

Inbound sales Contractor “Great Virtual Works”, Fort Lauderdale, Florida, U.S.A 

Started: October, 2016                      Ended July, 2018

• Selling OmegaXL, TurmericXL, ProbioticXL, StrongHeartXL and VitaminD3XL dealing with jont-pain due to inflammation. 

• Answering inbound phone calls. 

• Make sure the customers feel welcomed and able to answer any questions that they might have toward the products.

Appointment Scheduler for “Simmon Med”, Boston, MA. 

Started: November, 2012                          Ended: December, 2015

 • Acted as first point of contact and set appointments for prospective clients.

 • Balanced the customer’s availability, schedule and maximum load levels when scheduling appointments.

 • Answering phone calls and questions from potential customers before scheduling. 

Hobbies

 • I like to watch action movies therefore Jason Stratham is my favorite actor. 

• I enjoy watching all type of sports.

 • I like to travel because I have been to many countries.