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Denver
James Keyes

James Keyes

Cybersecurity and Network Professional | CySA+

Technology / Internet

Denver, Denver

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Services offered

I'm an experienced Networking Specialist and QA Engineer transitioning into cybersecurity, skilled in network security, identifying vulnerabilities, and leveraging automation. Proficient in log management, network traffic analysis, and monitoring tools. Strong background in embedded firmware network testing and support.

Cybersecurity specialist
Technical trainer
Help desk specialist
Networking specialist
Qa engineer
Network support specialist
Approximate rate: USD$ 50 per hour

Experience

QA & Fleet Management Engineer | 2.5 Years

●  Designed and implemented networking and functionality test plans for new IoT sensor OS releases, ensuring comprehensive testing coverage and optimal system performance.

●  Led a QA automation initiative utilizing Python and Ansible playbooks to automate firmware test sets, improving coverage and reducing full regression testing time by 32%.

●  Managed a fleet of 30,000+ Linux-based IoT sensors, owning OS rollouts and overall fleet health via log analysis, alerting, and other health management systems, maintaining a 97% health score

●  Leveraged data analysis tools, including SQL, Datadog, BigQuery, Tableau, Grafana, and Kibana to inform data-driven management and development decisions based on sensor fleet performance.

Network Support Specialist | 1 Year

●  Owned all Density sensor network troubleshooting within enterprise-level commercial networks including, but not limited to, misconfigured firewall rules, VLANs, DHCP, DNS, and device issues.

●  Managed reporting and triaging of platform and embedded OS bugs discovered in the field.

●  Facilitated API integrations, SAML SSO setup, and IAM within Density’s SaaS platform.

●  Developed product support documentation and implemented a new Zendesk ticketing system.

Technical Trainer | 1 Year

●  Curated and implemented technical training classes to certify installers to maintain Syntech client software and proprietary vehicle fleet management hardware systems.

●  Onboarded new hire help desk specialists in networking concepts, product support, and other related duties.

Help Desk Specialist | 2 Years

● Provided hardware, software, and network support for Syntech's DOS and Linux-based FuelMaster vehicle fleet management systems, earning 2019’s highest satisfaction score of 98%.

Education

B.S. Information Technology - Florida State University

Certifications: CompTIA Network+ | CompTIA Security+ | CompTIA CySA+

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