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Jamal Alzek

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About Jamal Alzek:

A recent graduate of the University of Wisconsin-Milwaukee, Jamal has completed his Bachelor of Science with a major in Computer Science. He now seeks to immediately transition into a full time role in the Information Technology industry. While being primarily interested in software engineering positions, he takes all job opportunities into consideration, and welcomes any conversations on the matter.

Experience

Capstone (Student) Group Project
University of Wisconsin - Milwaukee
January 2021 - May 2021
■ Collaborated within a small agile team to develop a cross-platform (Android & iOS) mobile application.
■ Planned the project by creating extensive flowchart designs to serve as documentation for team members.
■ Led the team by delegating tasks to members based on their skill set and availability, then following up.
■ Implemented the mobile application with various programming languages, frameworks, and tools.
■ Presented a fully functional product on the final day of the semester, demonstration video available on GitHub.

UITS Help Desk Consultant
University of Wisconsin - Milwaukee
June 2018 - December 2018
■ Troubleshot a variety of technical problems (incidents) that primarily involved the software services offered
throughout the entire campus.
■ Partnered with technology specialists across separate departments throughout the university to collaboratively
resolve multifaceted incidents.
■ Communicated with a diverse spectrum of students, faculty, staff, and alumni to identify and implement
solutions to a wide range of I.T. problems.
■ Supervised computer laboratories around the campus, including scanning and printing stations, to troubleshoot
incidents, answer users’ questions, provide equipment, etc. in order to ensure smooth operation for users.
■ Utilized the Cherwell Service Management system to create, work on, escalate, and resolve incidents (tickets).

Education

CompTIA
ITF+ (IT Fundamentals) Certification
December 2023

University of Wisconsin - Milwaukee
January 2018 - May 2021
Bachelor of Science
Major in Computer Science (ABET accredited), emphasis in Software Engineering
3.447 cumulative GPA

Milwaukee Area Technical College
September 2014 - December 2017
Attended part time to complete 66 credits in Calculus, Chemistry, English, Information Technology, etc.
3.746 cumulative GPA

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