Jaelyn Malone

Highly motivated and detail-oriented professional with a proven track record of providing exceptional customer service and effectively managing tasks in fast-paced environments. Possessing strong communication, organizational, and time-management skills gained through experience in customer-facing roles and licensed as a Nail Technician. Eager to leverage these transferable skills to excel in any professional position. A quick learner and proactive individual capable of working independently or collaboratively within a team.

Key Skills

Elite Orthopedics— Nashville,Tn Medical Records Specialist •  July 2025– November 2025• Provided outstanding customer service via face to face, phone, email and fax. • Fulfilled medical record requests on track with our weekly goal. • Providing a 24 hour turnaround time for all medical record requests. • Remained HIPPAA compliant when handling patient information, company mail as well as patient imaging. • Burning discs for patient imaging. • Scanning and queueing patient records.

East Nail Bar — Nashville, TN Manicurist • October 2023 – March 2025• Provided professional nail services (manicures, pedicures, acrylics) exceeding client expectations. • Created custom nail art, demonstrating creativity and attention to detail. • Educated clients on nail care and product recommendations. • Used suggestive selling to increase revenue. • Managed inventory and restocked supplies. • Processed payments and provided accurate change. • Greeted clients warmly, fostering a positive salon environment. • Built strong client relationships, resulting in high return rates.

Waffle House — Nashville, TN Server • May 2022 – October 2023• Managed sections of up to 5 tables, demonstrating multitasking and organization. • Handled all aspects of table service (setup, orders, food delivery, payment). • Accurately processed and communicated orders. • Efficiently managed to-go orders alongside table service. • Maintained a clean and organized work area.

Logan’s Roadhouse — Nashville, TN Server • January 2021 – December 2021• Provided attentive service to up to 5 tables. • Prepared accurate to-go orders. • Developed knowledge of alcoholic beverages for efficient service. • Restocked service stations as needed. • Multitasked between table service and to-go orders.

Chick-Fil-A — Nashville, TN —  Cashier • November 2017 – January 2021 • Took and processed customer orders in a polite and timely manner.• Handled cash and card transactions with accuracy.• Bagged and delivered food at the counter and drive-thru.• Adapted to daily station assignments and collaborated with team members.• Maintained efficiency and professionalism in a fast-paced environment.

Genesis Career College (Manicurist) • Nashville, TN • April 2023 (Licensed September 2023)

• Completed coursework and practical training in manicuring. • Obtained Manicurist License in September 2023.

East Nashville Magnet High School (Honors) • Nashville, TN • May 2021

• Graduated with Honors.