Jaden Rivera

I am a recent graduate of the SCAP program through Arizona State University, where I have earned my Bachelor's of Art degree in Global Studies and gained valuable experience. I am currently looking for a position in the field of International Affairs, where I can utilize my experience to make a positive impact. I am a self-motivated individual with a drive for continuous learning and self improvement. I excel in fast paced environments and thrive when contributing to a team. 

Previous to earning my Bachelor's degree, I earned an Associate's Degree of Arts with a designation in Spanish. I have had out of country experience with the language, as I have had the experience of living in Costa Rica for over 6 months through a program called Amigos de las Americas. Through the program, I have earned many volunteer hours and have dedicated many years of my life to helping people in small communities located throughout Latin America. 

I am a Military Spouse living in the US where my Husband's current duty station is, where remote work will best benefit my work/ life balance and professional goals.

Relationship‑driven operations and employee support professional with 8+ years of experience guiding individuals through complex, multi‑step processes with clarity, empathy, and precision. Skilled in case management, documentation, cross‑functional communication, and high‑touch customer service across fast‑paced environments. Known for building trust, simplifying complicated information, and driving resolution while maintaining compliance and operational accuracy. Bilingual in English and Spanish, with a strong background in coaching, workflow improvement, and supporting people during high‑stress or sensitive situations.

Bachelor's Degree in Global Studies from Arizona State University

Associate's degree in Spanish from Front Range Community College