Jacqueline Garcia

I started in the automotive industry 10 years ago where I discovered my passion for consumer lending and financial aspects. I thrive on establishing long term relationships and guiding individuals on how to set themselves up for financial success. 

Financial Services Representative – 2024 to Current

 First Entertainment Credit Union – Hollywood, CA

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 Efficiently assist over 1000 sales and service requests per month

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 Accurately process member transactions via Symitar (Episys)

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 Actively promote credit union products by deepening member relationships

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 Resolve member issues including file maintenance and operations related items

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 Consistently exceed member satisfaction by maintaining 100% on member surveys

 Leasing Consultant – 2015 to 2024

 Galpin Motors – North Hills, CA

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 Assisted customers over the phone and face-to-face with lease return options

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 Accurately processed lease return paperwork including inspection and release of liability

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 Ensured a timely solution for any DMV or Honda Financial lease return issues

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 Completed credit applications and submitted lease buyout contracts via AHF, Route One, or Cudl

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 Maintained top consultant by ensuring a lease return rate of 85%

 Customer Service Supervisor – 2013 to 2015

 Burlington – Burbank, CA

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 Drove the delivery of exceptional customer service to each guest

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 Processed daily financials such as deposits, invoices, and department sales reports

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 Organized and lead employee engagement projects to increase employee satisfaction

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 Managed employee timesheets, processed time-off requests, and coordinated monthly schedules

Associates Degree in Business Administration