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Berwyn
Jacobo Zamora

Jacobo Zamora

Shopping Operations Manager

Transportation / Logistics

Berwyn, Township of Berwyn, Cook

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About Jacobo Zamora:

Organized and reliable candidate with 8 years of experience managing, coordinating and organizing online and in-person retail orders, managing multiple priorities with a positive attitude, great organizational skills and problem-solving abilities. Multi-task skills to achieve efficiency and quality in the operation. Expert at quickly learning new skills.

Experience

Center of Excellence Specialist Senior II - Cornershop by Uber

  • Dedicate to provide extraordinary customer support to Uber customers (riders, drivers, couriers, eaters, restaurants).
  • Strived for excellence in customer support, consistently exceeding expectations and contributing to a high level of satisfaction among both riders and drivers.
  • Dedicated to delivering top-notch problem-solving solutions by prioritizing the highest quality standards. Implemented a systematic approach through standardized processes to ensure consistently effective and reliable resolutions.
  • Collaborates with riders/drivers to ensure the accuracy and quality of orders, prioritizing customer satisfaction.


Shopping Operations Manager - Cornershop

  • Provided immediate assistance to shoppers through live chat and call, ensuring a responsive and positive customer experience.
  • Managed shopper operations across diverse regions, including Chile, Mexico, Perú, Costa Rica, and Colombia, ensuring consistent service delivery.
  • Proactively identified and automated operational challenges, optimizing workflows and enhancing overall efficiency.
  • Spearheaded the development of innovative protocols to address diverse day-to-day challenges.
  • Collaborated closely with the Tech team in prioritizing, designing, and implementing developments for Shopper Apps and internal tools.
  • Worked collaboratively with Merchant, Customer Service, Quality and Support teams to coordinate and implement optimal processes for a robust and high-quality operational framework.

Shopper / Shopper Trainer - Cornershop

  • Picked up and delivered items to customers at desired times managing time efficiently and planning effective routes.
  • Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Trained and mentored new personnel hired to fulfill shopper roles.
  • Analyzed team performance and identified opportunities for additional training.

 

Education

Bachelor of Nutrition
Technological University of Mexico
Mexico City

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