About Jacobo Zamora:
Organized and reliable candidate with 8 years of experience managing, coordinating and organizing online and in-person retail orders, managing multiple priorities with a positive attitude, great organizational skills and problem-solving abilities. Multi-task skills to achieve efficiency and quality in the operation. Expert at quickly learning new skills.
Experience
Center of Excellence Specialist Senior II - Cornershop by Uber
- Dedicate to provide extraordinary customer support to Uber customers (riders, drivers, couriers, eaters, restaurants).
- Strived for excellence in customer support, consistently exceeding expectations and contributing to a high level of satisfaction among both riders and drivers.
- Dedicated to delivering top-notch problem-solving solutions by prioritizing the highest quality standards. Implemented a systematic approach through standardized processes to ensure consistently effective and reliable resolutions.
- Collaborates with riders/drivers to ensure the accuracy and quality of orders, prioritizing customer satisfaction.
Shopping Operations Manager - Cornershop
- Provided immediate assistance to shoppers through live chat and call, ensuring a responsive and positive customer experience.
- Managed shopper operations across diverse regions, including Chile, Mexico, Perú, Costa Rica, and Colombia, ensuring consistent service delivery.
- Proactively identified and automated operational challenges, optimizing workflows and enhancing overall efficiency.
- Spearheaded the development of innovative protocols to address diverse day-to-day challenges.
- Collaborated closely with the Tech team in prioritizing, designing, and implementing developments for Shopper Apps and internal tools.
- Worked collaboratively with Merchant, Customer Service, Quality and Support teams to coordinate and implement optimal processes for a robust and high-quality operational framework.
Shopper / Shopper Trainer - Cornershop
- Picked up and delivered items to customers at desired times managing time efficiently and planning effective routes.
- Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Trained and mentored new personnel hired to fulfill shopper roles.
- Analyzed team performance and identified opportunities for additional training.
Education
Bachelor of Nutrition
Technological University of Mexico
Mexico City
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